IT Support Specialist, UNLV University Libraries

Job description

The University of Nevada, Las Vegas invites applications for IT Support Specialist, UNLV University Libraries [R0148749].

ROLE of the POSITION

Reporting to the Head, Library Systems at the UNLV University Libraries, the IT Support Specialist collaborates with all members of the Library Systems department and provides excellent customer service directly to library staff working at the main library, four branch libraries, and remotely.

As a whole, the Library Systems department works together to support over 1,000 desktop computers and dozens of network printers, software applications, network devices, and enterprise applications, servers, and storage systems.

This position will have the opportunity to learn, collaborate, and network with a robust team of technology professionals.

Key Responsibilities:

• Utilizes an assigned Purchasing Card (PCard) to processes approved technology purchases in support of the UNLV Libraries; this includes maintaining accurate and organized documentation of vendor quotes, software accessibility information, hardware repair statuses, maintenance renewal records, and ensuring accurate reconciliation of PCard transactions.
  
  
• Conducts inventory and auditing of technology assets used by faculty, staff, and patrons.
  
  This position uses approved software tools such as Google Sheets and Microsoft Access to maintain and optimize an internal database of all library technology assets.
  
  
• Maintains robust documentation associated with their responsibilities.
  
  
• Provides technology support to the Libraries through research and auditing of a ticketing system, and helps to enhance and optimize various workflows of the Library Systems department.
  
  
• Troubleshoots and resolves technology problems as they arise and provides technology training to library staff.
  
  
• Interacts regularly with other campus colleagues, tech-related vendors, and other technology professionals.
  
  
• As part of a team effort, this position executes setup, configuration, security, maintenance, and support of endpoint hardware and software in the UNLV Libraries, including desktop and portable computing devices powered by Microsoft Windows, macOS, and iPadOS as well as other network-connected devices.
  
  

This position may be eligible for a flexiblework arrangement in accordance withtheUNLV Flexible Work Policyand is evaluated on a case-by-case basis.

PROFILE of the UNLV UNIVERSITY LIBRARIES

As a strong partner in research and student learning, UNLV Libraries fosters critical thinking and lifelong learning at one of the nation's fastest growing universities.

University Libraries comprises Lied Library and four branch libraries and we are a gateway to more than 80,000 electronic journals, 1.2 million volumes, and 1.4 million e-books.

We welcome individuals with diverse backgrounds to join our growing organization of over 120 experienced faculty librarians, professionals, and staff members.

The Library Technologies Division is comprised of 17 staff across two departments: Library Systems and Web and Application Development Services; as well as several additional technology staff.

The division is responsible for the planning, procurement, and lifecycle management and support of a large array of technologies and services supporting library staff and the UNLV student and research communities, including the design, development, and support of local websites and custom applications.

COMMITMENT to DIVERSITY of the UNLV UNIVERSITY LIBRARIES

The successful candidate will demonstratesupport fordiversity, equity and inclusiveness as well as leading a respectful, positive work environment.

The University Libraries values begin with our belief that everyone deserves a welcoming, inclusive, and equitable environment where they are treated with respect and dignity.

The Libraries extends its commitment to diversity and equity in employment and especially welcomes applications from women, persons of color, persons with disabilities, persons of minority sexual orientation or gender identity, and others who contribute to diversification.

MINIMUM QUALIFICATIONS

This position requires aBachelors Degree required in information systems, computer science, or a related field from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and3 years of experience as an IT support specialist or comparable recent professional experience.

Credentials must be obtained prior to the start date.

• Competence and sensitivity in working with individuals who are highly diverse regarding many facets of identity, including but not limited to gender, ethnicity, nationality, sexual orientation, ability, income, level of educational attainment, and religion.
  
  
• Experience working with modern endpoint operating systems including Microsoft Windows, macOS, and iPadOS
• Technical familiarity with installing, troubleshooting, securing, and optimizing client endpoint devices and peripherals in an enterprise, multi-user environment.
  
  
• Technical expertise with computer hardware repairs including motherboard replacements, memory upgrades, hard drive and SSD replacements, laptop screen replacements, and general computer hardware and peripheral troubleshooting.
  
  
• Technical expertise with software license management and metering associated with concurrent-use, perpetual-use, and other software licensing arrangements.
  
  
• Demonstrates strong attention to detail and the ability to organize, track, audit and document procurement requests, customer troubleshootingefforts, and otherdocumentation associated with technology lifecycle management.
  
  
• Excellent communication skills related to supporting the technology needs of staff members in a multi-user, multi-location environment.
  
  Demonstrated ability and willingness to guide technical colleagues in expanding their own skill sets.
  
  Models effective and inclusive collaboration skills and is team oriented.
  
  

PREFERRED QUALIFICATIONS

• Experience supporting technology in an educational environment
• Experience maintaining and reconciling a Purchasing Card (PCard)
• Certifications in Google Workspace Apps (Sheets, Docs, etc.), Microsoft Endpoint Management, or computer hardware repair certifications with vendors such as Dell

COMMITMENT to DIVERSITY and CAMPUS VALUES

A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment.

They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.

SALARY

This is a full-time, 12-month, Administrative Faculty position at a Grade B.

Minimum salary is $60,000.

Salary is competitive with those at similarly situated institutions and dependent upon the labor market.

For more information on salary ranges please visitUNLV Salary Range.

In addition, University Libraries is committed to and helps fund professional development opportunities: each position receives annual allotment for professional development activities.

Home to many major annual conventions, Las Vegas is one of the best-connected cities in America and the nearest major city to several of the nations richest natural treasures.

In addition to the world-renowned Las Vegas Strip providing a variety of culinary and entertainment opportunities, Las Vegas is home to five professional athletic organizations and continues to expand local cultural opportunities, including the internationally recognized Smith Center for the Performing Arts.

To learn more about moving to Las Vegas visit UNLVs guide to Moving to Las Vegas.

BENEFITS OF WORKING AT UNLV

• Competitive total rewards package including:
• Paid time off, sick leave, and holidays
• Excellent health insurance including medical, dental and vision
• Comprehensive retirement plans and voluntary benefits programs
• No state income tax
• Tuition discounts at Nevada System of Higher Education (NSHE) schools
• Tuition discounts for spouses, domestic partners, and dependents

PERKS & PROGRAMS

• Employee recognition and appreciation programs
• UNLV athletics ticket discounts
• Statewide employee purchase program discounts
• RebelCard discounts on and off campus
• Wellness programming for all UNLV faculty and staff at no cost
• Opportunity for career advancements to leadership roles
• Connect with colleagues with shared interests
• Personal and professional development opportunities
• A comprehensive onboarding program, Rebels: Onboard
• Support and resources available for veteran applicants contactvetjobseekers@unlv.edu or visit our Veterans Webpage.
  
  

HOW TO APPLY

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, emails, addresses, and telephone numbers of at least three professional references who may be contacted.

References will not be contacted until the search chair notifies you in advance.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

Materials should be addressed to IT Support Specialist Search Committee Chair.

Although this position will remain open until filled, review of candidates materials will begin on Monday, September 8, 2025.

Applications must be submitted electronically through Workday.

Please note that emailed materials will not be accepted.

Veterans are encouraged to apply.

UNLV values the skills of those who have served.

Learn more at Veterans Webpage or contact vetjobseekers@unlv.edu for support.

For assistance with the application process, please review instructions on How to Apply.

For further assistance contact UNLV Human Resources at (702) 895-3504 or UNLVJobs@unlv.edu.

SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES

UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the Find Jobs process within Workday to find and apply for jobs at UNLV and other NSHE Institutions.

Once you log into Workday, type Find Jobs in the search box which will navigate to the internal job posting site.

Locate this specific job posting by typing the job requisition number, R0148749 in the search box.

If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.

PROFILE of the UNIVERSITY

Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff.

To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world.

UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement.The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine.

UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country.

UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates.

The university has ranked in the top ten since the rankings debuted more than a decade ago.

We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

For more information, visit us on line at:

EEO/AA STATEMENT

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a persons age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes).

Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law.

Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible.

Women, minorities, and veterans are encouraged to apply.

TITLE IX STATEMENT

The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates.

Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106).

The Universitys commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment.

Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S.

Maryland Parkway, Mail Stop 1062, Las Vegas, NV 89154-1062, Campus Services Building (CSB) Room 246, Telephone: (702) 895-4055; Email: titleixcoordinator@unlv.edu, or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: 1-800-421-3481 FAX: 202-453-6012; TDD: 1-800-877-8339; Email: OCR@ed.gov; or to both.

Information pertaining to the Universitys grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.

SAFETY AND SECURITY STATEMENT

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security.

The Annual Security Report and Annual Fire Safety Report compliance document is available online.

Required Skill Profession

Computer Occupations