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Urgent! IT Support Specialist Job Opening In Warrenton – Now Hiring Pana Solutions

IT Support Specialist



Job description

Job Description



Required Education, Experience, & Skills :


We are actively seeking candidates with a minimum of 11 years' experience, and a range of skill levels from basic to advanced.

 Bachelor's or Master’s Degree are preferred in one or more of the disciplines described below where specific skills may include the following…

CST Phone Support

Data Transfer Officer

Addressing trouble tickets in a timely fashion

Creating request for support (ESMT) from internal/external service providers

Workstation builds and labeling

Support assess management tracking of inventory

Account authorization process

Account renames and username changes

Account creation

Unlocking users accounts

Account disablement

Delivery of IC PKI Certification users

IC PKI Certification creation problems

Training new users

Documenting problems and troubleshooting efforts in ticket processing database

Provide Close Support problem identification, diagnosis and resolution, or escalate to Tier II onsite troubleshooting, customer problem investigation, and technical assistance to computer system users.

Answer questions or resolve computer problems for clients via telephone or using tools to gain remote access for issues the Helpdesk is unable to resolve.

Provide assistance concerning the use of computer hardware, software, printers, installation, word-processing, electronic mail, and operating systems.

Provide support for implementation, troubleshooting, and maintenance of IT systems.

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client problems.

Coordinate and implement security measures to safeguard computer databases.

Responsible for delivering and setting up site hardware.

Responsible for troubleshooting logon problems, printers.

Outlook/Exchange email problems, Web browsing/internet Explorer issue, Network and workstation connectivity, SharePoint, Lotus Notes and Microsoft Office products.

Creation of system documentation, standard operating procedures, and system guides.

Working knowledge of Active Directory, Microsoft Office, Microsoft Outlook, SharePoint, and Windows 10.

Familiarity with Microsoft Windows desktop operating system build processes and tools.

Troubleshoot workstations, office applications, printers, and digital senders

Effective verbal and written communications

Troubleshooting skills

Office applications

Workstation

Printers

Hardware

Accounts

Scanners



Preferred Education, Experience, & Skills :

Extensive experience or training related to a particular skill, language, system, or technology.

Capable of not only delivering a capability tied to that skill, but passing their knowledge on to others.


,

About Pana Solutions


Create solutions with us—join the PaNa Team.

There’s always room for new enthusiastic, knowledgeable, and integral career professionals at PaNa Solutions.

We expect only the very best from our team members which includes attention to detail, both verbal and written communication skills, and the drive to succeed.

The very essence of what we do is bring people together to create successful partnerships.

That includes finding the right people for every job, as well as nurturing internal partnerships, enabling us to retain a team of talented people who make it their business to help PaNa Solutions remain an industry leader.

We’re always looking for people to join our team.

Bring your drive to succeed, your passion, and your vision.

Let’s see the solutions we can create together.

Requirements: Must have current Active TS/SCI with full scope polygraph Secret clearance and must be a  U.S. Citizen.

Lets get you hired as PaNa Solutions next employee!








Required Skill Profession

Computer Occupations



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    Unlock Your IT Support Potential: Insight & Career Growth Guide


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