IT Support Technician 1

Job description

**Job Description:**

**Company Overview**

Instron is a global organization that designs, manufactures, sells and services mechanical testing systems.

Have you ever wondered how a potato chip always has the right crispiness level?

Or, how your game controller will survive several drops whether you are excited for your win or upset by a loss?

How about eyewear being able to withstand impact forces?

Visit Instron’s YouTube Channel (https://www.youtube.com/c/InstronSocial/videos) to see our customer’s applications or watch our Culture video at https://www.youtube.com/watch?v=1IC97HOKN-Y .

Check out Facebook Watch at https://fb.watch/a8ILPde4GP/ for additional videos.

Our systems are trusted by 95% of the world’s largest manufacturing companies to gather critical data, informing the design of components and materials.

You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

**Job purpose**

We are looking for an IT Support Technician to join our Global Business Systems and IT team.

You would be responsible for acting as the point of contact for end users to receive support and maintenance within the organization’s end-user computing environment.

This will include installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal performance.

You will also be responsible for some financial administration such as purchasing of IT equipment.

**Key Tasks & Responsibilities**

_Administration and Procurement_

+ Managing procurement of approved IT related equipment including purchase order requisitions
+ Maintaining accuracy of records in Active Directory
+ Assisting in helpdesk and Cyber security Incident related reporting
+ Recording purchased licensing details

_Operations_

+ Basic PC imaging and profile setup for new computers
+ Basic software installations and deployment to PC’s
+ Patching of network devices
+ Monitoring of helpdesk tickets and managing escalations to required IT teams or 3rd parties
+ General user account administration on various systems
+ Mobile phone administration

**Qualifications**

+ College diploma or equivalent work experience.
+ Certifications in IT related subject would be advantageous.

(for example, CompTIA, Microsoft MCE etc.)

**Key Experiences**

+ Good technical knowledge of current network and PC operating systems
+ Knowledge and experience of Windows PC’s and Operating Systems
+ Knowledge of and experience of Office applications
+ PC troubleshooting experience
+ Able to read and understand technical manuals, procedural documentation, and OEM guides.
+ Ability to conduct research into PC issues and products as required.
+ Effective interpersonal skills and relationship-building skills.
+ Strong written and oral communication skills.
+ Analytical and problem-solving abilities, with keen attention to detail.
+ Self-motivated and directed, with the ability to effectively prioritize and execute tasks
+ Experience working in a team-oriented, collaborative environment.
+ Strong customer-service orientation.

**Working conditions**

Work is usually performed in the office during regular working hours.

Occasional travel is required.

Some overtime and off-hour work is expected in this position.

**Physical requirements**

The ability to travel on business to Instron Offices and manufacturing facilities through the world.

**Compensation Information:**

This position has a starting salary range of $71,000 to $76,000 per year.

Pay is determined by several factors, including a candidate’s experience, relevant skills, and qualifications

_ITW is an equal opportunity employer.

We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._

_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._

_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

Required Skill Profession

Other General