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IT Support Technician Job Opening In Chelmsford – Now Hiring Alexander Technology Group


Job description

JOB SUMMARY

IT Support Technician
Direct Hire (Perm)
Hybrid - MUST LIVE WITHIN 20 MILES OF MIDDLESEX COUNTY, MA 


The IT Support Technician will be responsible for providing support on Windows systems, troubleshooting and analysis, functionality, security, and patch updates.

Responsibilities: 
  • Perform basic workstation troubleshooting analysis via telephone calls, E-mails, or personal requests.
  • Provide support for Windows systems, focusing on functionality, security, and patches.
  • Conduct basic installation and troubleshooting of computers and associated operating systems, operating environments, application software, and peripheral equipment.
  • Support team members in overseeing Helpdesk ticket assignments via the portal and complete tasks within the SLA.
  • Create Active Directory, E-mail, VPN as well as other basic accounts for New Hires.
  • Assist end users with general computer operation and desktop application software questions and problems.
  • Identify and resolve users or internal system access issues (account lockouts, password resets, access setups, etc.).
  • Assist in maintaining a network free of computer viruses, including scanning, and eliminating viruses on workstations.
  • Create troubleshooting documents to be added to the knowledge base.
  • Implement hardware and software upgrades.
  • Assist with IT projects as required.
  • Administer hardware repairs.
  • Perform printer maintenance and repair.
  • Other IT-related responsibilities and tasks as they arise.
  • Who you are:
  • Strong analytical and organizational skills.
  • Ability to work occasional evenings or weekends in response to the needs of the systems being supported.
  • Dependable and reliable with the ability to work as part of a team.
  • Capability to express patience and tolerance.
  • Strong technical competency and creative problem-solving skills.
  • Hard-working, flexible and have a can-do attitude.

  • Experience with ticketing system.

  • Minimum Technical Skills & Technologies Required:
  • Minimum 1 - 3 years of IT support.
  • Windows 10, Windows 11 and MS 365 knowledge.
  • Familiarity with troubleshooting and upgrading PC hardware.
  • Basic working knowledge of TCP/IP and networking.
  • Ability to manage accounts in Active Directory.
  • Experience in troubleshooting printer hardware
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your IT Support Potential: Insight & Career Growth Guide


    Real-time IT Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in Chelmsford, United States, highlighting market share and opportunities for professionals in IT Support roles.

    50256 Jobs in United States
    50256
    9 Jobs in Chelmsford
    9
    Download It Support Jobs Trends in Chelmsford and United States

    Are You Looking for IT Support Technician Job?

    Great news! is currently hiring and seeking a IT Support Technician to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Alexander Technology Group adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for IT Support Technician Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Chelmsford. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for IT Support Technician?

    Key qualifications for IT Support Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for IT Support Technician?

    To improve your chances of getting hired for IT Support Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for IT Support Technician Job Success

    Alexander Technology Group interview tips for IT Support Technician

    Here are some tips to help you prepare for and ace your IT Support Technician job interview:

    Before the Interview:

    Research: Learn about the Alexander Technology Group's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your IT Support Technician interview at Alexander Technology Group, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Alexander Technology Group's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for IT Support Technician Positions

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