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Urgent! IT SUPPORT TECHNICIAN Job Opening In Oceanside – Now Hiring Tri-city Medical Center

IT SUPPORT TECHNICIAN



Job description

Overview

Tri-City Medical Center has served San Diego County’s coastal communities of Carlsbad, Oceanside and Vista, as well as the surrounding region for more than 60 years and is one of the largest employers in North San Diego County.

Tri-City is administered by the Tri-City Healthcare District, a California Hospital District.

As a full-service acute care public hospital with over 500 physicians practicing in over 60 specialties, Tri-City is vital to the well-being of our community and serves as a healthcare safety net for many of our citizens.

The hospital has received a Gold Seal of Approval® from the Joint Commission showcasing a commitment to safe and effective patient care for the residents of the community.

Tri-City Medical Center prides itself on being the home to leading orthopedic, spine and cardiovascular health services while also specializing in world-class robotic surgery, cancer and emergency care.

Tri-City’s Emergency Department is there for your loved ones in their time of need and is highly regarded for our heart attack and stroke treatment programs.

When minutes matter Tri-City is your source for quality compassionate care close to home.

Tri-City partners with over 90 local non-profit and community organizations as part of our COASTAL Commitment initiative.

Together we are helping tackle some of our communities’ pressing health and social needs.

Position Summary:

Provides first-line support to IT customers; including, but not limited to hospital staff, physicians and patients.

Major Position Responsibilities:

The position characteristics reflect the most important duties, responsibilities and competencies considered necessary to perform the essential functions of the job in a fully competent manner.

They should not be considered as a detailed description of all the work requirements of the position.

The characteristics of the position and standards of performance may be changed by TCMC with or without prior notice based on the needs of the organization.

  • Maintains a safe, clean working environment, including unit based safety and infection control requirements.
  • Respond to IT support calls, tickets and e-mails.

    Prioritize, troubleshoot and resolve hardware/software, telecom and network issues and escalate if needed.
  • Interact with end users to gather information about problems and work through necessary diagnostics to analyze and resolve problems.
  • Perform installs, upgrades and moves of IT equipment.
  • Configure new PCs, laptops, phones and peripheral equipment.
  • Carry out IT related tasks as assigned.
  • Participate in on-call coverage on a rotational schedule.
  • Remains current on technology, products and methods by obtaining new information via classes, subscriptions, seminars, etc.
  • Communicates trends, resolved problems and delays.
  • Fosters positive, interpersonal relationships and professional image by adhering to service standards with internal and external customers.
  • Qualifications:

  • Experience working on Windows Active Directory, required.
  • Working knowledge of Microsoft SCCM, preferred.
  • Working knowledge of Microsoft Exchange, required.
  • Proficient in MS Office and Outlook, required.
  • Good understanding of basic Networking concepts (TCP/IP), OSI model, required.
  • Basic understanding of server/client infrastructure, required.
  • Familiar with Virtualization, VDI and thin client environments, required.
  • Familiar with enterprise Anti-virus solutions, required.
  • Excellent interpersonal skills and the ability to interact with diverse groups of people, required.
  • Education:

  • High School diploma or GED, required.
  • Microsoft Certified Desktop Support Technician or equivalent combination of education and experience, required.
  • Certifications:

  • A+ certifications, MCITP or CCENT, preferred.
  • Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work.

    *Salary/Hourly Wage range based on experience.


    Required Skill Profession

    Computer Occupations



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      Unlock Your IT SUPPORT Potential: Insight & Career Growth Guide


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