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IT Support Technician ( Tier 1) Job Opening In Minneapolis – Now Hiring Gophermods


Job description

We're a new and ambitious Managed Service Provider dedicated to delivering proactive, strategic, and best-in-class IT support to small and medium-sized businesses in the Minneapolis-St. Paul area.

We are founded on the principle of being a true technology partner to our clients, helping them leverage IT to achieve their business goals.

We are building a team of passionate, skilled, and client-focused professionals to grow with us from the ground up.


Position Overview:


We are looking for an enthusiastic and customer-focused IT Support Technician to be the first point of contact for our clients.

As a Tier 1 Technician, you are the face of our company, responsible for providing timely and friendly technical assistance.

Your primary goal is to resolve frontline support requests efficiently while maintaining detailed records in our ticketing system.

This is an excellent opportunity for someone looking to grow their IT career in a dynamic and supportive environment.


Key Responsibilities:


  • Act as the initial point of contact for all client support requests via phone, email, and our ticketing portal.
  • Provide frontline troubleshooting for issues related to desktops, laptops, printers, mobile devices, and common software applications.
  • Create, manage, and escalate tickets accurately within ConnectWise Manage (PSA).
  • Perform user account administration, including password resets and new user setups in Microsoft 365 and Active Directory.
  • Deploy and troubleshoot endpoint security software, including BitDefender and SentinelOne.
  • Assist users with email security issues, including managing quarantined messages in ProofPoint.
  • Monitor client backups using Acronis CyberProtect and report any failures.
  • Utilize ConnectWise ScreenConnect to provide remote assistance to end-users.
  • Install, configure, and update software on client workstations.
  • Document all work performed and contribute to our internal knowledge base.
  • Escalate unresolved issues to Tier 2/3 support with clear and concise notes.

Required Skills and Qualifications:


  • 1-2 years of experience in a help desk or technical support role.
  • Strong knowledge of Windows 10/11 and Microsoft Office applications.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
  • Excellent customer service and communication skills, with a patient and professional demeanor.
  • A strong desire to learn new technologies and a passion for helping people.
  • Ability to work independently and manage time effectively in a fast-paced environment.

Preferred Qualifications (Bonus Points):


  • Experience working for a Managed Service Provider (MSP).
  • Familiarity with a PSA/ticketing system, especially ConnectWise Manage.
  • Hands-on experience with Microsoft 365 user administration.
  • Exposure to security tools like BitDefender, SentinelOne, or ProofPoint.
  • Basic knowledge of Acronis or other backup software.
  • CompTIA A+ or other entry-level IT certification

Benefits 


  • Health – medical, dental, vision (50 % employer-paid)

  • Time Off – 2 weeks paid PTO + 2 weeks unpaid option

  • Disability – short & long-term coverage included

  • Growth – internal promotions and leadership training opportunities

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT Support Potential: Insight & Career Growth Guide


Real-time IT Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in Minneapolis, United States, highlighting market share and opportunities for professionals in IT Support roles.

50572 Jobs in United States
50572
254 Jobs in Minneapolis
254
Download It Support Jobs Trends in Minneapolis and United States

Are You Looking for IT Support Technician ( Tier 1) Job?

Great news! is currently hiring and seeking a IT Support Technician ( Tier 1) to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Gophermods adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for IT Support Technician ( Tier 1) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Minneapolis. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for IT Support Technician ( Tier 1) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Support Technician ( Tier 1) Job Success

Gophermods interview tips for IT Support Technician ( Tier 1)

Here are some tips to help you prepare for and ace your IT Support Technician ( Tier 1) job interview:

Before the Interview:

Research: Learn about the Gophermods's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Support Technician ( Tier 1) interview at Gophermods, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Gophermods's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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