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Urgent! IT Systems & Operations Support Specialist (Level II) Job Opening In Brewster New York – Now Hiring Central Point Partners

IT Systems & Operations Support Specialist (Level II)



Job description

IT Systems & Operations Support Specialist (Level II)

Location: Brewster, NY

Department: Corporate IT

Reports To: IT Service Desk Manager

Work Type: 100% Onsite



Summary

Company is seeking an experienced IT Systems & Operations Support Specialist to provide hands-on IT and Operational Technology (OT) support within a dynamic manufacturing environment.

This role combines traditional desktop and infrastructure support with plant-floor technology troubleshooting, ensuring seamless operation across IT and automation systems.

The ideal candidate will possess a strong service mindset, broad technical expertise, and the ability to communicate effectively with non-technical users.




Key Responsibilities

System Support & Troubleshooting (40%)





  • Provide onsite and remote support for end users, resolving issues across desktops, laptops, servers, network devices, and peripherals.




  • Manage escalated Service Desk tickets, documenting actions and resolutions in the ticketing system.




  • Perform imaging, software installations, hardware replacements, and peripheral setups per company standards.




  • Deliver consistent, professional communication and build strong user relationships across departments.





Infrastructure & Operations Support (40%)





  • Assist the Infrastructure and Network teams in maintaining local IT assets, including switches, access points, printers, and cabling.




  • Support backup and disaster recovery solutions, virtualization environments (Hyper-V, Azure HCI), and Windows server operations.




  • Partner with engineering and maintenance teams to ensure reliable connectivity between IT and OT systems.




  • Maintain compliance with security protocols, data handling standards, and corporate IT policies.





Operational Technology Support (20%)





  • Support factory systems such as SCADA, PLCs, DCS, HMIs, and other industrial control platforms.




  • Collaborate with OT engineers to monitor and troubleshoot connectivity and data integration between IT and production systems.




  • Contribute to incident response, cybersecurity initiatives, and root cause analyses within industrial environments.






Qualifications

Required





  • Bachelor's degree in Computer Science, Information Technology, or equivalent experience.




  • 5+ years of hands-on IT operations, infrastructure, or technical support experience.




  • Strong knowledge of Windows environments, Azure services, and core networking concepts.




  • Experience with virtualization (Hyper-V, Azure HCI) and backup/disaster recovery systems.




  • Excellent problem-solving, customer service, and communication skills.





Preferred





  • Experience supporting industrial control systems (SCADA, PLC, DCS, MES, AVEVA, Wonderware, Client iFIX).




  • Familiarity with IoT device management and cybersecurity principles.




  • Certifications such as CompTIA Network+, Microsoft, or Cisco preferred.



    #LI-SB1





Required Skill Profession

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