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Urgent! IT Systems Analyst Job Opening In Oakland – Now Hiring Robert Half Technology
Description
About the Role
The IT Systems Analyst plays a key role in shaping how employees interact with technology across the organization.
This hybrid position combines systems analysis, technical support, user enablement, and service improvement to ensure IT solutions are reliable, user-friendly, and aligned with business needs.
In this role, you’ll collaborate with end users, IT colleagues, and business teams to optimize system performance, improve service delivery, and enhance the overall user experience.
The ideal candidate brings a blend of technical expertise, problem-solving ability, project coordination, and strong communication skills.
Key Responsibilities
Business & Systems Liaison: Partner with stakeholders to identify challenges and translate them into technical or process improvements.
IT Training & Enablement: Design and deliver training programs that drive adoption of IT systems and improve efficiency.
Knowledge Management: Create user-facing documentation such as knowledge base articles, process guides, and training materials.
System & Service Analysis: Monitor ITSM data, system performance, and usage trends to identify recurring issues and opportunities for optimization.
Problem Management: Conduct root cause analysis and recommend long-term solutions for complex technical issues.
Continuous Improvement: Support service review processes and lead initiatives that improve usability, automation, and overall user satisfaction.
Requirements Gathering: Capture business requirements for new features, enhancements, and service offerings.
Change Enablement: Contribute to rollouts by preparing communication, training, and support resources.
System Testing & Validation: Assist in user acceptance testing (UAT) to ensure system changes align with business needs.
Technical Support: Provide tier 1 and 2 support for escalated issues, documenting and triaging as appropriate.
Vendor Coordination: Collaborate with third-party providers for system delivery, support, and infrastructure services.
IT Governance: Promote adherence to IT policies, standards, and best practices.
Project Participation: Engage in cross-functional IT initiatives, representing the end-user perspective.
Requirements
Qualifications
Bachelor’s degree in a technology-related field, or equivalent experience.
5+ years in IT systems analysis, technical support, service delivery, or vendor management.
Strong ability to translate technical issues into business-focused solutions.
Proven track record designing and delivering IT training.
Experience driving process improvements or service optimization.
Familiarity with ITSM tools (e.g., ServiceNow, Jira, Zendesk, Freshservice).
Hands-on experience with:
Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
Identity & access management (Active Directory, Microsoft Entra ID)
Device lifecycle/endpoint management (Intune, Autopilot)
Network monitoring and troubleshooting (e.g., Cisco, SolarWinds)
Contact center platforms (e.g., Genesys, Five9, 8x8, NICE inContact)
Strong interpersonal and communication skills; comfortable working with both technical and non-technical stakeholders.
Excellent documentation and reporting skills.
ITIL certification (v3 or v4) preferred.
Microsoft 365 or similar technical certifications a plus.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.
We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed.
We provide access to top jobs, competitive compensation and benefits, and free online training.
Stay on top of every opportunity - whenever you choose - even on the go.
Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States.
Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half.
An Equal Opportunity Employer.
M/F/Disability/Veterans.
By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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Unlock Your IT Systems Potential: Insight & Career Growth Guide
Real-time IT Systems Jobs Trends in Oakland, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Systems in Oakland, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 41649 jobs in United States and 90 jobs in Oakland. This comprehensive analysis highlights market share and opportunities for professionals in IT Systems roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Robert Half Technology is currently hiring and seeking a IT Systems Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Systems Analyst Jobs Oakland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Robert Half Technology adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Systems Analyst Jobs United States varies, but the pay scale is rated "Standard" in Oakland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Systems Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for IT Systems Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Systems Analyst interview at Robert Half Technology, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Robert Half Technology's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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