• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

IT - Technical Analyst II Job Opening In – Now Hiring ICONMA, LLC


Job description

Our Client, a Banking company, is looking for a IT - Technical Analyst II for their Toronto, ON location.

Responsibilities:

+ The primary accountability of this position is to provide first-level technical support.

Key responsibilities include:

+ Provide onsite support to Client employees and contractors for technical issues involving (but not limited to); applications and software as well as Client provided devices and hardware.



+ Ensure a high level of service delivery in accordance with Client Framework and policies.



+ Educate end users on hardware, software and access request processes.



+ Perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction.



+ Ability to troubleshoot, diagnose hardware issues and perform repairs on various types of laptops and desktops.



+ Identify trends and opportunities for improvement as well as provide ongoing feedback.



+ Identify and escalate wide-impact or potential wide-impacting issues/outages.



+ Team members receive in-depth training and shadowing and are measured by in-person evaluation, colleague interaction, first contact resolution, support proficiency and ticketing quality.



Requirements:

+ Strong computing and navigational skills

+ Exceptional customer service skills

+ Good knowledge of Microsoft 0365 products (Outlook, Word, Excel, OneNote and PowerPoint)

+ Experience with Windows 11, MAC, hardware repair

+ Excellent written and oral communication skills

+ A team player who collaborates effectively with peers and other teams

+ Someone who has a customer service mentality

Nice-To-Have:

+ Experience with ticketing systems is an asset (ServiceNow)

+ CompTIA A+ certification

+ Experience within Office for Mobile, BYOD

Why Should You Apply?



+ Health Benefits

+ Referral Program

+ Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.



Required Skill Profession

Other General


  • Job Details

Related Jobs

Sunrise Systems hiring IT Technical Analyst Job in San Diego, California, United States
Sunrise Systems
San Diego, California, United States
Australian Gold hiring IT Technical Analyst Job in Indianapolis, Indiana, United States
Australian Gold
Indianapolis, Indiana, United States
Ferring Pharmaceuticals hiring IT Technical Analyst Job in Minneapolis, Minnesota, United States
Ferring Pharmaceuticals
Minneapolis, Minnesota, United States
Sunrise Systems Inc hiring IT Technical Analyst Job in San Diego, California, , United States
Sunrise Systems Inc
San Diego, California, , United States
Honeywell hiring IT Analyst II Job in Broomfield, Colorado, United States
Honeywell
Broomfield, Colorado, United States
Honeywell hiring IT Analyst II Job in Plymouth, Minnesota, United States
Honeywell
Plymouth, Minnesota, United States
Javen Technologies hiring IT Analyst II Job in Maplewood, Minnesota, , United States
Javen Technologies
Maplewood, Minnesota, , United States
Javen Technologies hiring IT Analyst II Job in Nevada, Missouri, , United States
Javen Technologies
Nevada, Missouri, , United States
The Tsui Group hiring IT Technical Support II Job in Los Angeles, California, , United States
The Tsui Group
Los Angeles, California, , United States
SAIC hiring IT Technical Services Analyst Job in ARLINGTON, VA, United States
SAIC
ARLINGTON, VA, United States
Cox Automotive hiring Technical Analyst II Job in Atlanta, Georgia, United States
Cox Automotive
Atlanta, Georgia, United States
HCA Healthcare hiring Technical Analyst II Job in Salem, VA, United States
HCA Healthcare
Salem, VA, United States
HCA Healthcare hiring Technical Analyst II Job in San Antonio, TX, United States
HCA Healthcare
San Antonio, TX, United States
HCTec hiring IT Support Analyst II Job in Mesa, Arizona, United States
HCTec
Mesa, Arizona, United States
Expand Energy Corporation hiring Field IT Analyst II Job in Sayre, PA, United States
Expand Energy Corporation
Sayre, PA, United States
Mitchell Martin hiring Business Analyst (IT): II Job in Louisville, Kentucky, , United States
Mitchell Martin
Louisville, Kentucky, , United States
Nesco Resource, LLC hiring IT Business Analyst II Job in New York County, New York, , United States
Nesco Resource, LLC
New York County, New York, , United States
LanceSoft Inc hiring IT Business Analyst II Job in Jersey City, New Jersey, , United States
LanceSoft Inc
Jersey City, New Jersey, , United States
Truist hiring IT Business Analyst II Job in Atlanta, GA, United States
Truist
Atlanta, GA, United States
Truist hiring IT Business Analyst II Job in Raleigh, NC, United States
Truist
Raleigh, NC, United States
Expert In Recruitment Solutions hiring  IT Security Analyst II Job in Detroit, Michigan, , United States
Expert In Recruitment Solutions
Detroit, Michigan, , United States
Cleveland Clinic hiring Systems Analyst II - Technical Analyst Job in Beachwood, OH, United States
Cleveland Clinic
Beachwood, OH, United States
Cleveland Clinic hiring Systems Analyst II - Technical Analyst Job in Beachwood, OH, United States
Cleveland Clinic
Beachwood, OH, United States
Mitchell Martin hiring Sr Principal IT Technical Analyst  Job in Minneapolis, Minnesota, , United States
Mitchell Martin
Minneapolis, Minnesota, , United States
Filanc Construction Company, Inc hiring Technical Support Analyst II Job in Escondido, California, United States
Filanc Construction Company, Inc
Escondido, California, United States
Cirtec Medical hiring Technical Support Analyst II Job in Brooklyn Park, Minnesota, United States
Cirtec Medical
Brooklyn Park, Minnesota, United States
Robert Half Technology hiring Technical Support Analyst II Job in Madison, WI, United States
Robert Half Technology
Madison, WI, United States
Robert Half Technology hiring Technical Support Analyst II Job in Madison, WI, United States
Robert Half Technology
Madison, WI, United States
Robert Half Technology hiring Technical Support Analyst II Job in Madison, WI, United States
Robert Half Technology
Madison, WI, United States
Robert Half Technology hiring Technical Support Analyst II Job in Madison, WI, United States
Robert Half Technology
Madison, WI, United States
Robert Half Technology hiring Technical Support Analyst II Job in Madison, WI, United States
Robert Half Technology
Madison, WI, United States
Robert Half Technology hiring Technical Support Analyst II Job in Madison, WI, United States
Robert Half Technology
Madison, WI, United States

Unlock Your IT Technical Potential: Insight & Career Growth Guide


Real-time IT Technical Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Technical in , United States, highlighting market share and opportunities for professionals in IT Technical roles.

35402 Jobs in United States
35402
0 Jobs in
0
Download It Technical Jobs Trends in and United States

Are You Looking for IT Technical Analyst II Job?

Great news! is currently hiring and seeking a IT Technical Analyst II to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ICONMA, LLC adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for IT Technical Analyst II Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in . Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Technical Analyst II?

Key qualifications for IT Technical Analyst II typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Technical Analyst II?

To improve your chances of getting hired for IT Technical Analyst II, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Technical Analyst II Job Success

ICONMA, LLC interview tips for IT   Technical Analyst II

Here are some tips to help you prepare for and ace your IT Technical Analyst II job interview:

Before the Interview:

Research: Learn about the ICONMA, LLC's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Technical Analyst II interview at ICONMA, LLC, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ICONMA, LLC's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for IT Technical Analyst II Positions

Setting up job alerts for IT Technical Analyst II is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!