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Urgent! IT Technical Support / Helpdesk Support in South Jordan, UT 84095 Job Opening In Columbus – Now Hiring Amicis Global

IT Technical Support / Helpdesk Support in South Jordan, UT 84095



Job description

<div style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"> <div><b>Title: </b>IT Technical Support / Chat Support</div> <div><b>Location: </b>Columbus, OH 43219</div> <div><b>Duration:</b> 06 Months</div> <div><b>Pay Rate: $21.00/- on W2</b></div> </div> <div style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"> <div> </div> <div><b>About Job:</b></div> </div> <div style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"><b style="font-family:helvetica, sans-serif, Arial, Verdana">Roles and Responsibilities:</b></div> <div style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px">The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment.

While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.

The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent processes.

The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.</div> <div style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"> </div> <div style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px">Expectation of Role:<br /> Customer Service Skills:<br /> Demonstrate active listening in order to gain an accurate understanding of the situation<br /> Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution<br /> Acknowledging the sense of urgency for resolving the issue<br /> Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding<br /> Communicate effectively:<br /> Producing accurate detailed documentation consumable by end users, level two support, and problem management<br /> Maintain professionalism and netiquette to ensure messages are received as intended<br /> Respond timely via the chat platform to prevent delay or frustration<br /> Clearly document actions taken in ticketing record for tracking and data analytics<br /> Technical Proficiency:<br /> Leverage the chat tooling and ticketing platform effectively<br /> Provide high quality end-user technical support, related to enterprise software and hardware<br /> Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components<br /> Culture Carrier:<br /> Demonstrate the ability to collaborate with others<br /> Display a safe and positive attitude<br /> Adhere to policies and procedures and act in the best interest of the overall firm<br /> Qualifications:<br /> Excellent customer service skills required<br /> Excellent communication skills required<br /> Problem solving skills<br /> Self-Motivated<br /> Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment<br /> Preferred work experience in technical support role but not required<br /> Two to five years of chat experience<br /> Required Education:<br /> High school diploma or GED with relevant work experience</div>


Required Skill Profession

Computer Occupations



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    Unlock Your IT Technical Potential: Insight & Career Growth Guide


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