IT Technician

Job description

Information Technology Technician

Location: Colorado Springs, CO (United States Air Force Acacemy)

Type: Non-Exempt

Work Schedule: Full Time, Day Shift

Compensation: $34.67 - $34.67/hourly

Deadline: October 31, 2025

Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.


Full-Time benefits of an IT Technician at Tessera include:

+ Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance

+ $8.78/hr Health and Welfare Benefit

+ Flexible Spending Accounts for both medical and dependent care

+ 11 paid federal holidays, accrual of 22 paid days of vacation at the start of employment.

+ Potential shared earning bonus

+ Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents

+ Professional development, certifications, and training opportunities

+ Verizon wireless discount

+ Employee Assistance Program (EAP), and an engaging wellness program

+ Public Service Loan Forgiveness eligibility for full-time employees


Tessera is dedicated to “Creating Opportunities for People with Disabilities” by hiring and supporting individuals with disabilities as well as veterans with disabilities.

We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees.


Tessera is seeking a reliable and dedicated IT Technician who brings sharp problem-solving skills and a calm, confident presence to every challenge.

You provide expert Tier I & II support, resolve hardware and software issues, and ensure secure, compliant network operations.

Your vigilance in monitoring systems, maintaining documentation, and supporting users makes you an essential part of the team.


Typical duties include but are not limited to:

+ Provide Tier I & II technical support to users via phone, email, and in-person channels.

+ Diagnose and resolve hardware, software, and multi-platform system issues.

+ Troubleshoot network connectivity, VPN access, and authentication failures.

+ Monitor system logs and network activity to detect and respond to security threats.

+ Implement and maintain cybersecurity tools including firewalls and antivirus solutions.

+ Ensure compliance with DoD cybersecurity policies and USAFA IT protocols.

+ Perform backups, support disaster recovery, and conduct preventive maintenance.

+ Maintain accurate documentation of system configurations, incidents, and inventory.

+ Assist in onboarding, training, and supporting users on new technologies and systems.

+ Collaborate with IT leadership on infrastructure upgrades and stay current with emerging tech.


Qualifications:

+ 3–5 years of hands-on experience in IT support, preferably in a government, military, or academic setting.

+ CompTIA Network+, Security+, or equivalent certifications preferred

+ DoD 8570 compliance certifications a plus

+ Strong problem-solving skills and ability to work independently in a fast-paced environment

+ Excellent communication skills and customer service mindset

+ Ability to adapt to evolving priorities and technologies in a dynamic operational setting


Physical Requirements:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance.

The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis.



+ May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.

+ Work may require repetitive motion, reaching, lifting, kneeling, and walking.

Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.

+ Must have the perseverance to work effectively under pressure for extended periods of time.


Requirements:

+ Must be eligible to obtain and maintain a Secret clearance for this postion.

+ CompTIA A+ required

+ A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.

+ Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.

Please visit this website for more information: https://www.dhs.gov/real-id.

+ Must be able to obtain and maintain applicable security clearances and installation access.

A background check and E-Verify will be conducted for this position.


Union Affiliation:

This position is represented by the International Brotherhood of Electrical Workers (IBEW), Local 113, and the United Association (UA), Local 58.




To Apply : Visit our website at www.tessera.org (http://www.skookum.org/) to complete an application.



Current Employees : need to log into their Workday to apply through the Jobs Hub.

Please reach out to your Recruiter if you need assistance.




Tessera is a national non-profit, government contractor that is dedicated to “Creating Opportunities for People with Disabilities” through hiring and supporting individuals with disabilities and veterans with disabilities.

We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees.




Individuals with disabilities are encouraged to apply.





Tessera is here to help you with the recruitment process.



I f you require an accommodation or support, please contact us at

(360) 475-0756 ext.

349, or email recruiting@tessera.org (recruiting@skookum.org) .




Tessera is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled - Tessera participates in E-Verify


Please submit a resume if you do not currently see an opportunity but are interested in working for Tessera.

Click the Sign In Link in the top right corner of the screen to sign in to your candidate home account.

Y ou can check on your application status, sign up for job alerts, view job offers, and check on the status of pending hiring tasks.



Tessera is committed to creating opportunities for people with disabilities, a purpose that drives everything we do.

As a trusted provider in facility management, manufacturing, and vehicle maintenance, we focus on investing in our people to deliver exceptional results for our customers.




Our customers rely on Tessera to consistently provide high-quality products and services, enabling them to achieve their goals.

We fulfill our purpose when our customers meet theirs.




At Tessera, we prioritize leadership development and are dedicated to specialized recruitment, career advancement, and job training.

As a national leader in Disability and Veteran recruitment, hiring, and retention, Tessera continues to empower individuals and drive success across industries.



At Tessera, we offer competitive wages and benefits, along with opportunities for professional growth.

Working here is more than just a job; it’s a meaningful career that enables you to make a positive impact every day.

We currently support over 1,700 employees across 13 states and Washington, D.C., and continue to expand nationwide.

Required Skill Profession

Other General