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IT Technician- Service Desk Level 1 Job Opening In Atmore – Now Hiring Pathway Inc.


Job description

To provide the degree and quality of service in the least restrictive environment for our neighbor’s children that we would be compelled to provide for our own and to provide these services wherever possible in a manner that reflects the best of traditional and contemporary values embraced by families.

Additionally, the program must strive to make itself accessible to families and agencies with varying abilities, mechanisms, and resources for funding services.


Job description

· Answer support requests that come in via phone calls, emails and the help desk system.

· Perform level 1 and 2 resolutions in support of customer networked environments.

Examples include desktops, servers, client/server and web-based applications, and common peripherals such as smart phones, printers, and scanners.

· Perform system administration tasks, adds/changes/moves of user and computer accounts, directory permissions adjustments.

· Accurately and promptly document issues and requests from customers at the time of ticket submission and during the course of support activities.

· Work effectively alone and with the team.

· Troubleshoot and resolve issues related to TCP/IP, remote access software, and network connectivity

· Respond to scheduled client issues promptly.

· Install and upgrade desktop and server related software and hardware

· Perform issue and problem resolution remotely, on site, or by providing clear instructions to end users as needed.

· Manage and update various client/server applications, escalate to vendor support as necessary

Skills:

· Professional, personable, presentable, flexible.

· Windows 10 and 11 experience.

· Windows Server 2003-2019

· MS Exchange Server, 2010-2019

· Office 365.

· Network Administration, Active Directory and domain account management.

· Local and network printing.

· Remote support of servers and workstations.

· Support of various enterprise client/server applications.

· Thin clients, Remote Desktop, Remote access.

· Working with Help desk, asset management and remote monitoring applications.

· Experience with iOS and Android

· MS Office suite experience, including Outlook.

Qualifications:

· Prefer one year of experience in supporting and implementing networked computer systems in a business environment.

· Excellent Customer Service focus, communications skills via phone, email and in person.

· Ability to work alone and in a team environment.

· Excellent analytical and troubleshooting skills.

· Demonstrated ability to quickly learn new applications, systems and requirements.

· Understanding of call flow process, call handling, call priorities and service level agreements.

· Maintain and update documentation of issues, applications and systems as these occur.

· Knowledge of Windows based server and desktop operating systems.

· Maintain regular, timely contact with customers, ISP’s and vendors in support of customers and their systems.

· Knowledge and practical experience in the use and application of popular personal computer software packages such Microsoft Office, Account applications such as QuickBooks and Peachtree, financial services applications, and various communications packages.

· Ability to understand customer needs and to initiate and implement strategies to address them as well as communicate technical information effectively and politely to non-technicians.

· The desire to become an immediate contributor to our customers’ success.

· Must be able to lift 40 lbs.

· Valid driver’s license.

· One or more technical certifications such as A+, MCP, MCSE, MCSA, CCNA and the like Preferred

· Firewall, Router and VMWare experience are a plus as is experience utilizing various MSP management tools, such as ConnectWise.

one year of experience in supporting and implementing networked computer systems in a business environment.

* Excellent Customer Service focus, communications skills via phone, email and in person.

* Ability to work alone and in a team environment.

* Excellent analytical and troubleshooting skills.

* Demonstrated ability to quickly learn new applications, systems and requirements.

* +21 years old * Ability to pass background checks * Knowledge of Windows based server and desktop operating systems.

* Maintain regular, timely contact with customers, ISP’s and vendors in support of customers and their systems.

* Knowledge and practical experience in the use and application of popular personal computer software packages such Microsoft Office, Account applications such as QuickBooks and Peachtree, financial services applications, and various communications packages.

* Maintain and update documentation of issues, applications and systems as these occur.

* Must be able to lift 40 lbs.

* One or more technical certifications such as A+, MCP, MCSE, MCSA, CCNA and the like Preferred * Firewall, Router and VMWare experience are a plus as is experience utilizing various MSP management tools

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT Technician Potential: Insight & Career Growth Guide


Real-time IT Technician Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Technician in Atmore, United States, highlighting market share and opportunities for professionals in IT Technician roles.

169132 Jobs in United States
169132
4 Jobs in Atmore
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Download It Technician Jobs Trends in Atmore and United States

Are You Looking for IT Technician Service Desk Level 1 Job?

Great news! is currently hiring and seeking a IT Technician Service Desk Level 1 to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Pathway Inc. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for IT Technician Service Desk Level 1 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Atmore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Technician Service Desk Level 1?

Key qualifications for IT Technician Service Desk Level 1 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Technician Service Desk Level 1?

To improve your chances of getting hired for IT Technician Service Desk Level 1, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Technician Service Desk Level 1 Job Success

Pathway Inc. interview tips for IT Technician  Service Desk Level 1

Here are some tips to help you prepare for and ace your IT Technician Service Desk Level 1 job interview:

Before the Interview:

Research: Learn about the Pathway Inc.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Technician Service Desk Level 1 interview at Pathway Inc., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Pathway Inc.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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