IT Vendor Performance Manager

Job description

**Requisition:** 82532

**PSEG Company:** PSEG Services Corp.

**Salary Range:** $ 118,000 - $ 193,800

**Work Location Category:** Hybrid Flexible

We’re one of the country’s largest energy companies, with a vision of powering a future where people use less energy, and it’s cleaner, safer and delivered more reliably than ever.

We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

We know life isn’t one-size-fits-all, and neither is work.

That’s why we offer flexible work options depending on the role.
In support of this model, roles have been categorized into one of three work location categories:
1.

Onsite – roles where employees are expected to be onsite daily.
2.

Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week
3.

Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility.

(i.e. 5-8 days a month vs.

set days each week).

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers.

If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

**Job Summary**

The Vendor Performance Manager is responsible for the performance of the services by the Service Provider.

Acts as a technical and functional subject matter expert, as well as an expert in the analysis, interpretation and presentation of performance measures to enable senior leadership to understand process performance, report progress against targets (SLA’s), and proactively manage service delivery in alignment with the performance expectations of the organization.

Key areas of this role will include Contracted Deliverable Administration, Performance Management, Issue Management, Service Level Management, Governance, Relationship Management, Invoice Management.

**Job Responsibilities**

+ Management & Administration of Contracted Deliverables: Manage contract deliverables and administrative requirements, including: creation of the Deliverables and Obligations tracker; review of contract-sensitive aspects of proposed new work; negotiation activities; management of contract-required approvals, authorizations, consents, and notices; and management of correspondence
+ Performance Management: Manages the aggregate performance metrics reported at the management and Executive Committees.

Conducts comprehensive supplier relationship/performance reviews and reports on all aspects of Provider Relationship Management.

Conduct regular service reviews; manages and audits Service Provider performance and productivity relative to Service Levels.

Ensures that all terms and conditions of the agreement are satisfied, contractual constructs are fit for purpose and mitigate any risk exposures; works with the Strategic Provider to progress the goals and objectives of the set of agreements
+ Issue Management: Act as point of escalation for contracted service level related issues that arise at the service delivery level.

Maintains and tracks status of all services engagement-related issues from initiation through resolution.

Types of issues include contract, invoice, service issues, and other issues that may arise in the relationship.

Participate ongoing continuous improvement processes to mitigate issues and risks.

Functions as the main point capture and facilitate the resolution of escalated issues in a consistent/structured way, encouraging issue resolution at the lowest levels of the organization, and escalation following a pre-defined path
+ Service Level Management: Manages contracted service delivery against agreed service levels.

Included receiving, reviewing, and validating service level reporting as provided by supplier, in conjunction with service delivery teams.

Capturing service level misses and discussing with supplier, and creating plans for improvement where needed.

Review service level against invoicing to calculate compensable targets for credits due back form supplier for performance misses, or credits earns by supplier for positive performance
+ Governance & Relationship Management: Managing established touch points with suppliers and stakeholders to address service delivery and performance, and to facilitate decision making.

Routine assessment of relationship between the company and supplier, and providing plans for improvement and maturity or relationship where necessary.

Producing periodic reporting and establishing touchpoints to apprise Executives and Stakeholders of performance of contracted projects
+ Invoicing/Financial Management: Managing review and validation of invoicing with supplier, stakeholders, and IT Finance on monthly basis, to promote accuracy in billing, as well as alignment with establish approval and payment processes.

Interfaces with Financial Management to analyze performance outcomes for Performance Credits/Earn-backs.

Coordinates with finance manager, finance, procurement, and IT leaders on of annual and monthly IT vendor spend (primarily contract financials).Spend analytics and identification of opportunities/risks, including high-level analysis of license management working with license contract owners

**Job Specific Qualifications**

Required

+ Bachelor degree in Business, Math, IT/CS with at least 8 years of relevant work experience.

In lieu of a Bachelor's degree, at least 10 years of relevant work experience
+ Proficient with Microsoft 0365, SAP, Ariba

Desired

+ Advanced degree e.g., master’s degree in business or accounting
+ ITIL Foundations Certification

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810).

If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list https://www.ecfr.gov/current/title-10/chapter-III/part-810/appendix-Appendix%20A%20to%20Part%20810and not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana.

Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles.

Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire.

Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires.

Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic.

Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
PSEG is committed to providing reasonable accommodations to individuals with disabilities.

If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com.

Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
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