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Urgent! Java Production support engineer Job Opening In Frisco – Now Hiring Highbrow LLC

Java Production support engineer



Job description

Job Title: Java Production support engineer

Location: Frisco, TX


Number of positions: 1


Experience Level: 7+ years


Key Responsibilities:

  • Document issues, resolutions, and standard operating procedures.

  • Monitor and maintain production systems to ensure optimal performance and availability.

  • Work with Java-based applications to analyze code and fix issues.

  • Coordinate with development and infrastructure teams for escalated issues.

  • Perform root cause analysis and implement preventive measures.

  • Participate in deployment and release activities.

  • Strong knowledge of Java / J2EE technologies.

  • Experience with SQL / PL-SQL and database troubleshooting.

  • Hands-on experience in application support, log analysis, and debugging.

  • Respond to and resolve incidents and service requests in a timely manner, adhering to defined SLAs.

  • Troubleshoot technical issues related to applications, databases, networks, and infrastructure components.

  • Implement fixes, patches, and updates to resolve issues and enhance system stability.

  • Document troubleshooting steps, resolutions, and operational procedures for future reference.

  • Perform regular system health checks and preventive maintenance tasks to minimize downtime.

  • Coordinate with development teams to prioritize and address bug fixes and enhancements.

  • Participate in change management processes, including the review and approval of production changes.

  • Provide technical support and guidance to end-users, including training and troubleshooting assistance.

  • Contribute to the continuous improvement of processes and procedures to optimize system reliability and efficiency.

  • Stay informed about emerging technologies and best practices in production support and IT operations.

  • 7+ years of experience in customer support or product support roles.

  • Education:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

  • Required Skill Profession

    Computer Occupations



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      Unlock Your Java Production Potential: Insight & Career Growth Guide


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      • 7. Obeying United States laws and regulations
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      Highbrow LLC interview tips for Java Production support engineer

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