Journeyman Network Operations Engineer (Tier 2)

Job description

Overview

This position description is subject to change at any time as needed to meet the requirements of the program or company.


Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield.

We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness.

Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.


As a Journeyman Network Operations Engineer (Tier 2), you will provide mid-level operational support for enterprise network systems.

This position serves as the key escalation between Tier 1 personnel and senior engineering staff, ensuring troubleshooting, incident resolution, and system performance within mission-critical environments.

This role supports the maintenance, configuration, and monitoring of routers, switches, firewalls, and wireless technologies as part of a broader modernization effort.

The Journeyman Network Operations Engineer (Tier 2) plays a critical role in ensuring continuity of operations, implementing approved changes, and maintaining compliance with DoD standards and operational procedures.


Position may be located at Cheyenne Mountain SFS and/or Peterson SFB.


This position is contingent upon successful contract award to V2X.


#clearance


Responsibilities

Major Job Activities:

+ Multi-disciplined network engineer with experience maintaining and fixing wired, wireless, and mobile broadband solutions in response to network faults, errors, incidents, and problems.



+ Provides touch labor for all network devices.



+ Oversee monitoring of network assets per SLAs.

+ Performs break / fix and maintenance activities.



+ Monitors network dashboards, analyzing problems, troubleshooting escalated incidents, coordinating, and reporting all operational information concerning the enterprise network infrastructure.



+ Provides subject matter expertise for LAN, WAN, firewalls, and other network technologies.



+ Investigates and diagnoses incidents to restore failed network services as quickly as possible.



+ Leads root cause analysis and suggests resolutions for network infrastructure problems.



+ Installs and supports remote access platforms such as VPN, Terminal Services, and Citrix.



+ Has a fundamental understanding of network engineering concepts and adapts to emerging technologies as they are introduced to the environment.



+ Knowledge of network protocols such as OSPF, BGP, and EIGRP.



+ Experience with Cisco command line interface and configuration.

Troubleshoots complex problems to closure.



+ Assesses and implements Change Requests as needed in accordance with the Change Management process.



+ Hands-on technical position that provides Tier 2 technical expertise.



+ Performs site surveys, configuration and engineering, installation planning, and documentation services for the customer as they relate to all network services.



+ Experience working with wireless technologies, VPNs, IPSs, WAN Accelerators, and associated technologies.



Material & Equipment Directly Used:

General user capabilities of Microsoft software applications required (primarily Project, Excel, PowerPoint, and Word and Microsoft Teams or SharePoint).


Working Environment:

Office environment with potential to support austere locations.


Physical Activities:

Must be able to lift / carry 50 lbs.



Qualifications

Education / Certifications:

+ Technical BA / BS Degree; Or

+ High School Diploma or Associate Degree.



+ IAT III baseline certification (CASP CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH).



+ CCNA or equivalent.



+ (Preferred) ITIL v3.



Experience / Skills:

+ 5 years with BA / BS Degree; Or

+ Minimum of 7 years of experience as a Network Operations Engineer for large, complex programs / systems in a Network Operations Center environment with a High School or Associate Degree.



+ Experience supporting DAF and local base environments.



+ Experience in utilizing ITIL v3 or ITSM frameworks.



Clearance Requirement:

+ This position requires an active Department of Defense (DoD) TS-SCI (Tier 5) level clearance.



Skills & Technology Used:

+ Demonstrates excellent communication and interpersonal skills with the ability to work effectively with their team and customers.


At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace.

We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills.

This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Required Skill Profession

Other General