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Urgent! Knowledge Manager – Product Support Job Opening In USA, USA – Now Hiring dentsu
Job Description:
About the role:
We’re looking for a detail-oriented and strategic Knowledge Manager to lead the creation, governance, organization, and optimization of internal and client-facing product support content for dentsu.Connect.
This role is pivotal in ensuring our Help Center content and product communications are accurate, consistent, and aligned with our brand voice.
The ideal candidate has experience as a technical writer for ad tech or marketing tech platforms and thrives in a global, cross-functional environment.
Key responsibilities:
Content creation & editorial excellence
You'll write, edit, and maintain high-quality support documentation, including how-to articles, frequently asked questions, release notes, technical announcements, and internal playbooks.
You will translate complex technical concepts into clear, user-friendly content for both technical and non-technical audiences.
You'll collaborate with product managers, engineers, and marketing teams to ensure accurate communication of product features and updates.
Content governance & quality standards
You will establish and uphold standards for content quality, consistency, and completeness across all support materials.
You'll ensure a cohesive brand voice and visual identity across all product-related content.
You'll conduct regular audits to ensure content remains current, accurate, and aligned with product evolution.
You will maintain editorial calendars and documentation workflows to support product release cycles.
Content management & optimization
Manage content categorization, tagging, and metadata to improve discoverability and usability.
Leverage content management systems (CMS) and documentation tools to streamline publishing and version control.
Monitor content performance and user feedback to drive continuous improvement.
Qualifications:
A bachelor's degree is required in marketing, advertising, communications, or a related field.
3–5+ years of experience in technical writing in ad tech, martech, or SaaS environments.
Strong understanding of content strategy, UX writing, and customer support ecosystems.
Proficiency with content management platforms, documentation tools, email marketing platforms, and analytics dashboards.
Comfortable with HTML, Markdown, SQL, and formatting code for developer documentation.
Nice to Have:
Familiarity with tools like Zendesk, JIRA, Confluence, and Campaign Monitor.
1+ years of experience with the Agile methodology for software development.
Experience working with global teams and localization workflows.
You will be reporting to VP Product Support and Operations.
This is a remote opportunity.
The annual salary range for this position is $94,000 - $152,375.
Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.
Benefits available with this position include:
Medical, vision, and dental insurance,
Life insurance,
Short-term and long-term disability insurance,
401k,
Flexible paid time off,
At least 15 paid holidays per year,
Paid sick and safe leave, and
Paid parental leave.
#LI-Remote #LI-JH2
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Unlock Your Knowledge Manager Potential: Insight & Career Growth Guide
Real-time Knowledge Manager Jobs Trends in United States, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Knowledge Manager in United States, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 654655 jobs in United States and 3663 jobs in United States. This comprehensive analysis highlights market share and opportunities for professionals in Knowledge Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! dentsu is currently hiring and seeking a Knowledge Manager – Product Support to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at dentsu adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Knowledge Manager – Product Support Jobs United States varies, but the pay scale is rated "Standard" in United States. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Knowledge Manager – Product Support typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Knowledge Manager – Product Support interview at dentsu, research the company, understand the job requirements, and practice common interview questions.
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