• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Kuiper Frontline Support Lead, Kuiper Enterprise Customer Support Job Opening In Bellevue – Now Hiring Amazon


Job description

Description
Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO).

Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world.

Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Key job responsibilities
The Business Customer Experience team seeks an experienced Enterprise Support leader to establish and drive our advanced support operations.

Selected candidate will develop comprehensive troubleshooting run books, processes and establish technical metrics focusing on critical network performance indicators including latency thresholds, packet loss rates, jitter tolerance, and overall network availability.

The ideal candidate will implement KPIs tracking mean-time-to-restore (MTTR), contact resolution rates, service degradation patterns, and network performance trends across our global infrastructure.

You'll be responsible for monitoring service health through key network metrics, managing technical escalation workflows, and ensuring consistent incident resolution while maintaining optimal end-to-end network performance.

Experience with satellite network operations or within AWS Support organization is preferred as you'll collaborate with engineering teams to resolve complex technical issues involving network stability, throughput optimization, and service quality improvements.

The role requires expertise in driving operational excellence through quantifiable technical metrics, optimizing team performance, and maintaining high customer satisfaction in a 24x7 technical support environment.
Basic Qualifications
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- 4+ years of technical support experience, or experience with AWS services or other cloud offerings
Preferred Qualifications
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Satellite Communication Experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company.

Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits .

This position will remain posted until filled.

Applicants should apply via our internal or external career site.


Required Skill Profession

Other General


  • Job Details

Related Jobs

Amazon hiring Support Engineer, Kuiper Enterprise Customer Support Job in Bellevue, WA, United States
Amazon
Bellevue, WA, United States
Amazon hiring IT Support Engineer, Project Kuiper Job in Arlington, VA, United States
Amazon
Arlington, VA, United States
Amazon Kuiper Manufacturing Enterprises LLC hiring Kuiper Network Development Engineer, Kuiper Enterprise Network Infrastructure Job in Merritt Island, Florida, United States
Amazon Kuiper Manufacturing Enterprises LLC
Merritt Island, Florida, United States
Amazon Kuiper Manufacturing Enterprises LLC hiring IT Support Engineer II, Project Kuiper Job in Los Angeles, California, United States
Amazon Kuiper Manufacturing Enterprises LLC
Los Angeles, California, United States
Amazon hiring IT Support Engineer II, Project Kuiper Job in Northridge, CA, United States
Amazon
Northridge, CA, United States
Amazon hiring Principal HRBP, Kuiper, Kuiper HR Job in Redmond, WA, United States
Amazon
Redmond, WA, United States
Amazon hiring Systems Developer, Kuiper Enterprise Technology Job in Arlington, VA, United States
Amazon
Arlington, VA, United States
Amazon hiring Systems Developer, Kuiper Enterprise Technology Job in Bellevue, WA, United States
Amazon
Bellevue, WA, United States
Amazon Kuiper Manufacturing Enterprises LLC hiring IT Support Engineer I, Kuiper IT Services Job in Redmond, Washington, United States
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, Washington, United States
Amazon Kuiper Infrastructure LLC hiring Project Engineer - Ground Support Equipment, Project Kuiper Job in Merritt Island, Florida, United States
Amazon Kuiper Infrastructure LLC
Merritt Island, Florida, United States
Amazon hiring Project Engineer - Ground Support Equipment, Project Kuiper Job in Merritt Island, FL, United States
Amazon
Merritt Island, FL, United States
Amazon hiring Project Engineer - Ground Support Equipment, Project Kuiper Job in Merritt Island, FL, United States
Amazon
Merritt Island, FL, United States
Amazon hiring Support Engineer II, Launch Operations, Project Kuiper Job in Merritt Island, FL, United States
Amazon
Merritt Island, FL, United States
Amazon hiring IT Support Engineer I, Kuiper IT Services Job in Everett, WA, United States
Amazon
Everett, WA, United States
Amazon Kuiper Manufacturing Enterprises LLC hiring Sr. Manager, Kuiper Satellite Manufacturing, Project Kuiper Job in Redmond, Washington, United States
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, Washington, United States
Amazon hiring Sr. SDE, Kuiper Trust Services, Kuiper Security Job in Sunnyvale, CA, United States
Amazon
Sunnyvale, CA, United States
Amazon hiring Senior Data Engineer, Kuiper ProdOps, Project Kuiper Job in Bellevue, WA, United States
Amazon
Bellevue, WA, United States
Amazon hiring Sr. Security Engineer, Kuiper Security, Kuiper Security Job in Bellevue, WA, United States
Amazon
Bellevue, WA, United States
Amazon hiring Sr. SDE, Kuiper Trust Services, Kuiper Security Job in Herndon, VA, United States
Amazon
Herndon, VA, United States
Amazon hiring Sr. SDE, Kuiper Trust Services, Kuiper Security Job in Redmond, WA, United States
Amazon
Redmond, WA, United States
Amazon Kuiper Infrastructure LLC hiring Sr. Mechanical Engineer - Ground Support Equipment, Project Kuiper Job in Merritt Island, Florida, United States
Amazon Kuiper Infrastructure LLC
Merritt Island, Florida, United States

Unlock Your Kuiper Frontline Potential: Insight & Career Growth Guide


Real-time Kuiper Frontline Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Kuiper Frontline in Bellevue, United States, highlighting market share and opportunities for professionals in Kuiper Frontline roles.

1340 Jobs in United States
1340
167 Jobs in Bellevue
167
Download Kuiper Frontline Jobs Trends in Bellevue and United States

Are You Looking for Kuiper Frontline Support Lead, Kuiper Enterprise Customer Support Job?

Great news! is currently hiring and seeking a Kuiper Frontline Support Lead, Kuiper Enterprise Customer Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Amazon adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Kuiper Frontline Support Lead, Kuiper Enterprise Customer Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bellevue. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Kuiper Frontline Support Lead, Kuiper Enterprise Customer Support?

Key qualifications for Kuiper Frontline Support Lead, Kuiper Enterprise Customer Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Kuiper Frontline Support Lead, Kuiper Enterprise Customer Support?

To improve your chances of getting hired for Kuiper Frontline Support Lead, Kuiper Enterprise Customer Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Kuiper Frontline Support Lead, Kuiper Enterprise Customer Support Job Success

Amazon interview tips for Kuiper Frontline Support Lead, Kuiper Enterprise Customer Support

Here are some tips to help you prepare for and ace your Kuiper Frontline Support Lead, Kuiper Enterprise Customer Support job interview:

Before the Interview:

Research: Learn about the Amazon's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Kuiper Frontline Support Lead, Kuiper Enterprise Customer Support interview at Amazon, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Amazon's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Kuiper Frontline Support Lead, Kuiper Enterprise Customer Support Positions

Setting up job alerts for Kuiper Frontline Support Lead, Kuiper Enterprise Customer Support is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!