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L2 MSP Helpdesk Technician Job Opening In USA, USA – Now Hiring MSP Hire, Inc.


Job description

About Clicrite:



  •   Founded by high-level engineers, we reshape IT support for small and medium businesses.

  • We move beyond the usual corporate playbook.
  • Our culture is hands-on, collaborative, and built on real problem-solving.
  • At Clicrite, your ideas and contributions matter.
  • You have a voice in shaping not only your career but also our shared future.

Why Join Us:



  •   Dynamic Culture: Our core values are our compass - Positive Energy, Honest Communication, Mutual Benefits, User-Centric Focus, and Gap-Filling Initiative.  Impactful Work: Engage in tasks that challenge and fulfill you, driving both client satisfaction and personal growth.  Collaborative Environment: Your insights are not just welcomed, they're essential to our continuous improvement.  The Role:  As an L2 MSP Helpdesk Technician, you're more than just a technical expert.

  • You're a pivotal force in delivering outstanding service and driving process improvement.

Balancing technical prowess with excellent client interaction skills, you'll be at the forefront of managing and escalating complex IT issues, while also being a proactive solution finder.  Responsibilities:



  •     Monitor service tickets and respond promptly and appropriately.   Offer remote and on-site support to clients, as needed.   Provide server and network maintenance and support to clients.   Identify, research, and resolve technical problems reported by clients.   Communicate with customers as necessary to gather information and provide updates.   Document all communication and steps taken in the service ticket for future reference.  Key Qualifications:  MSP Experience: Minimum one year of L2 experience within an MSP Technical Skills: Proficiency in server, firewall, and network troubleshooting (Hyper-V, Sonicwall, Cisco, Ubiquiti), Microsoft Server/PC products, O365, and advanced networking principles  Additional Skills: Exceptional time management, communication, and client relationship skills.

Experience with PSA/Ticketing systems and a knack for learning and adapting quickly.  Preferred Skills:



  •   Certifications: A+ required; Network+, Security+, or Microsoft certifications desirable.  Software Proficiency: Familiarity with ConnectWise Manage, Ninja RMM, and documentation platforms.  HR Information  Full-time, permanent position  Schedule: Monday to Friday, 9 AM to 6 PM Eastern Salary is at least $75,000 In-office position only 40 minutes north of Manhattan, and easily accessible from NYC and NJ.

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  • Required Skill Profession

    Computer Occupations


  • Job Details

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Unlock Your L2 MSP Potential: Insight & Career Growth Guide


Real-time L2 MSP Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L2 MSP in United States, United States, highlighting market share and opportunities for professionals in L2 MSP roles.

380 Jobs in United States
380
8 Jobs in United States
8
Download L2 Msp Jobs Trends in United States and United States

Are You Looking for L2 MSP Helpdesk Technician Job?

Great news! is currently hiring and seeking a L2 MSP Helpdesk Technician to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at MSP Hire, Inc. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for L2 MSP Helpdesk Technician Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in United States. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for L2 MSP Helpdesk Technician?

Key qualifications for L2 MSP Helpdesk Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for L2 MSP Helpdesk Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for L2 MSP Helpdesk Technician Job Success

MSP Hire, Inc. interview tips for L2 MSP Helpdesk Technician

Here are some tips to help you prepare for and ace your L2 MSP Helpdesk Technician job interview:

Before the Interview:

Research: Learn about the MSP Hire, Inc.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your L2 MSP Helpdesk Technician interview at MSP Hire, Inc., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the MSP Hire, Inc.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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