L2 Network Engineer (Field Services and Dispatch)

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

NTT Data's client is currently seeking a L2 Network Engineer (Field Services and Dispatch) to join their team in Chicago, Illnois (US-IL), United States (US).

Job Description: We are seeking a skilled and motivated Field Services and Dispatch L2 Network Engineer to join our team.

The ideal candidate will have experience in service delivery, field services, and dispatch roles, with a strong focus on hands-on tasks and technical expertise.

The role involves working with various network technologies and tools.

Key Responsibilities:

• Perform rack and stack of network devices, servers, and firewalls.


• Ability to cable devices including working with copper, fiber (single and multi-mode), and SFPs. Ability to work with patch panels, port maps, and cabling best practices.


• Install, terminate, and test Ethernet and fiber optic cables.


• Perform cable management to ensure organized and efficient cabling infrastructure.


• Troubleshoot and resolve connectivity issues related to cabling.


• Upgrade OS versions on network devices from vendors such as Cisco, Meraki, Aruba, Juniper, Palo Alto, and Fortinet.


• Apply network configurations to devices from various vendors.


• Gain console access to network devices for configuration and troubleshooting.


• Troubleshoot and resolve network connectivity issues, ensuring minimal downtime and optimal performance.


• Work with common network protocols and tools to diagnose and resolve network issues, including BGP, OSPF, EIGRP, spanning tree, VLANs, and QoS.


• Respond to escalated client requests and escalate unresolved, or complex problems, to the relevant third parties.


• Assist with the documentation of standard operating procedures relating to installations and fixes.


• Take ownership of assigned work and issues that may arise.


• Perform any other related tasks as required.


• Collaborate with client IT teams, onsite and remotely to implement network changes and upgrades.


• Create, maintain, and update network documentation, including diagrams, configurations, and procedures.


• Assist in the design and implementation of network projects and initiatives.


• Ability to travel 50-75% required.
  
  Must live near a major airport.


• Physical ability to lift and carry equipment, climb ladders, and work in confined spaces.


• Must be able and willing to work at heights up to 12 feet using ladders and/or up to 40 feet with scissor lifts, as needed.


• This position may require working in various environments, including data centers, office buildings, and construction sites.


• Stay current with industry trends and advancements in network technologies.

Knowledge and Experience:

• Seasoned understanding and appreciation of technical design and business principles.


• Seasoned project skills which are demonstrated in the execution of installations and other assignments.


• Excellent customer engagement skills.


• Demonstrate relevant domain specialist knowledge.


• Excellent verbal communication skills.


• Experience conducting LAN and network surveys


• Client-focused and displays a proactive approach to solving problems.


• Ability to work under pressure.


• Strong knowledge of network protocols, routing, and switching.


• Experience with cable testing tools and equipment.


• Experience with network monitoring and troubleshooting tools.


• Familiarity with network security principles and best practices.


• Familiarity with network devices and their connectivity requirements.


• Ability to read and interpret network diagrams and schematics.


• Excellent problem-solving and analytical skills.


• Strong communication and interpersonal skills.


• Ability to work independently and as part of a team.


• Experience conducting wireless surveys a plus, not required.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.


• Cisco Dev Net certification preferred, not required.


• Minimum of 3-5 years of experience in network engineering, with a focus on field services and dispatch roles preferred.


• Relevant certifications such as CCNA, CCNP, or equivalent are preferred.


• Existing Scissor Lift and Fall certifications preferred.
  
  Willingness to obtain and hold certifications, at NTT expense, is required.

About NTT DATA:



NTT DATA is a $30 billion trusted global innovator of business and technology services.

We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.

As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

We are one of the leading providers of digital and AI infrastructure in the world.

NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

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NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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