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L2 VIP Desktop Support Engineer (Backfill/Secondary Support) Job Opening In Southfield Michigan – Now Hiring Sky Systems, Inc


Job description

Job Title: EUC IT Desktop Support Technician (VIP) - Backfill/Secondary Support



Job Type & Location:




  • Type: Onsite (2 days a week Support).

    The resource selected will be required to go onsite whenever the primary engineer is on a planned or an unplanned leave.


  • Location: 26555 Northwestern Hwy, Southfield, MI 48033, United States






Job Requirements:



Technical Requirements:

  • Minimum 2–3 years of strong experience providing IT Infrastructure field support to VIPs or working in a VIP-based environment, including:

  • Troubleshooting hardware, software, and operating system issues

  • Resolving issues without impacting/violating hardware warranties or customer security compliance requirements

  • Experience in:

  • Installing and troubleshooting desktops, laptops, printers, and other computer peripherals

  • Resolving desktop application issues

  • Basic knowledge of enterprise LAN/WAN setups and concepts

  • Ability to perform smart hands activities under guided instructions

  • Ability to lift/move computer equipment up to 50 lbs

  • Expertise in desk-side support and PC break/fix

  • Basic administration of Windows OS, with MAC/Linux OS preferred

  • Working knowledge of:

  • TCP/IP networking

  • DNS, DHCP, VPN, RDP

  • Smart hands support for peripheral and networking hardware, including but not limited to:

  • Monitors, keyboards, mice, printers, fax machines, scanners

  • Routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels

  • Ability to troubleshoot systems and networks using sound deductive reasoning

  • Including end-user network cabling issues

  • Experience with:

  • Repeat call analysis and developing preventive actions

  • Problem management

  • Proficiency with ticketing tools such as ServiceNow, Remedy, etc.

  • Excellent written and oral communication skills with clients, management, and peers

  • Ability to work with deadlines and deliver tasks on time

  • Proactive ownership with a sense of urgency

  • Preferred Qualifications:

  • Associate Degree in Electronics

  • CompTIA A+ Certification

  • Other vendor certifications from OEMs (e.g., Dell, Toshiba, Lenovo, Client)






Non-Technical Requirements:

  • Strong customer management skills

  • Excellent oral and written communication abilities

  • Ability to interact with customers at various organizational levels

  • Driven, results-oriented, and passionate about the work

  • Ability to work independently or collaboratively as part of a team

  • Capacity to complete tasks effectively with minimal supervision

  • Flexibility to work varied schedules as needed


Required Skill Profession

Other General


  • Job Details

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Unlock Your L2 VIP Potential: Insight & Career Growth Guide


Real-time L2 VIP Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for L2 VIP in Southfield, Michigan, United States, highlighting market share and opportunities for professionals in L2 VIP roles.

668 Jobs in United States
668
1 Jobs in Southfield, Michigan
1
Download L2 Vip Jobs Trends in Southfield, Michigan and United States

Are You Looking for L2 VIP Desktop Support Engineer (Backfill/Secondary Support) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sky Systems, Inc adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for L2 VIP Desktop Support Engineer (Backfill/Secondary Support) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Southfield Michigan. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for L2 VIP Desktop Support Engineer (Backfill/Secondary Support)?

Key qualifications for L2 VIP Desktop Support Engineer (Backfill/Secondary Support) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for L2 VIP Desktop Support Engineer (Backfill/Secondary Support) Job Success

Sky Systems, Inc interview tips for L2 VIP Desktop Support Engineer (Backfill/Secondary Support)

Here are some tips to help you prepare for and ace your L2 VIP Desktop Support Engineer (Backfill/Secondary Support) job interview:

Before the Interview:

Research: Learn about the Sky Systems, Inc's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your L2 VIP Desktop Support Engineer (Backfill/Secondary Support) interview at Sky Systems, Inc, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sky Systems, Inc's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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