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Urgent! L3 CIAM Engineer- INTL India Job Opening In Englewood – Now Hiring Insight Global
Job Description
A client of Insight Global is seeking experienced CIAM Operations Engineers (L3) with 5-7 years of expertise in Customer Identity and Access Management to support high-volume authentication systems for external users.
This role focuses on providing critical operational support for customer-facing identity systems, troubleshooting authentication issues for pilots, airlines, and other Jeppesen product users.
Key Responsibilities
• Customer Authentication Support: Provide technical support for external users experiencing login issues, authentication failures, and access problems with Jeppesen’s aviation software products
• Ticket Triage & Resolution: Manage CIAM-related tickets, troubleshoot customer authentication flows, and resolve issues with customer login experiences
• Log Analysis: Analyze authentication logs to diagnose customer login failures, token issues, and integration problems with customer-facing applications
• Auth0 Platform Operations: Support and maintain Auth0 CIAM platform configurations for customer authentication
• Customer-Facing Troubleshooting: Diagnose and resolve issues like 401 errors, MFA failures, password reset problems, and SSO integration issues for external users
• Escalation Management: Escalate complex customer identity issues to IAM Architects and Auth0 Support when needed
• Integration Support: Support authentication integrations between Jeppesen’s customer-facing applications and the Auth0 CIAM platform
• Documentation: Maintain accurate records of customer authentication issues and resolutions using Jira
This is an onsite position in Hyderabad paying India 15- 20 USD/hour.
Exact compensation may vary based on several factors, including skills, experience, and education.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity/affirmative action employer that believes everyone matters.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
CIAM Experience (Critical):
• 5-7 years of hands-on experience in Customer Identity and Access Management (CIAM), NOT workforce/employee IAM
• Experience managing authentication for external customers, end users, or consumer-facing applications
• Understanding of B2C identity scenarios and customer authentication flows
Technical Skills:
• Operational experience with CIAM platforms: Auth0, Okta Customer Identity Cloud, Azure AD B2C, AWS Cognito, ForgeRock, or similar
• Strong knowledge of OAuth2, OIDC, and SAML for customer authentication scenarios
• Experience troubleshooting customer login flows, password resets, MFA for external users
• Customer-facing authentication troubleshooting (not internal employee access)
• Log analysis for customer authentication issues
• Jira or similar ITSM tools for ticket management
Customer Support:
• Experience providing technical support directly to external customers/end users
• Ability to troubleshoot customer authentication issues in real-time
• Strong customer service orientation for client-facing work
Required:
• Strong English communication skills for customer-facing support
• Experience working with global teams across time zones.
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Unlock Your L3 CIAM Potential: Insight & Career Growth Guide
Real-time L3 CIAM Jobs Trends in Englewood, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for L3 CIAM in Englewood, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 296 jobs in United States and 3 jobs in Englewood. This comprehensive analysis highlights market share and opportunities for professionals in L3 CIAM roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Insight Global is currently hiring and seeking a L3 CIAM Engineer INTL India to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: L3 CIAM Engineer INTL India Jobs Englewood.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Insight Global adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a L3 CIAM Engineer INTL India Jobs United States varies, but the pay scale is rated "Standard" in Englewood. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for L3 CIAM Engineer INTL India typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your L3 CIAM Engineer INTL India interview at Insight Global, research the company, understand the job requirements, and practice common interview questions.
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