Urgent! L3 Technical Support Engineer – JBOD/JBOF Storage Systems Job Opening In Colorado Springs – Now Hiring Western Digital
Company Description
At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.
At our core, Western Digital is a company of problem solvers.
People achieve extraordinary things given the right technology.
For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.
We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital, WD, WD_BLACK, and SanDisk Professional brands.
We are a key partner to some of the largest and highest-growth organizations in the world.
From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.
Today’s exceptional challenges require your unique skills.
Together, we can build the future of data storage.
Job Description
The Level 3 Technical Support Engineer serves as a senior escalation point for customers and partners experiencing complex issues with JBOD (Just a Bunch of Disks), JBOF (Just a Bunch of Flash), and related storage solutions.
This role provides advanced troubleshooting, drives cases to resolution, and ensures the highest level of customer satisfaction through expert technical support delivered via phone, email, and remote sessions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Qualifications
REQUIRED
SKILLS
Preferred Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics.
We also prohibit harassment of any individual on any of the characteristics listed above.
Our non-discrimination policy applies to all aspects of employment.
We comply with the laws and regulations set forth in the ” poster.
Our pay transparency policy is available .
Western Digital thrives on the power and potential of diversity.
As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within.
We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us.
We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process.
Please contact us at to advise us of your accommodation request.
In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Based on our experience, we anticipate that the application deadline will be 01/06/2026 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline.
If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline.
Notice To Candidates: Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment.
Should you encounter any such requests, please report it immediately to or email .
Compensation & Benefits Details
You will be eligible to be considered for bonuses under either Western Digital’s Short Term Incentive Plan (“STI Plan”) or the Sales Incentive Plan (“SIP”) which provides incentive awards based on Company and individual performance, depending on your role and your performance.
You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan.
Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan.
RSU awards are also available to eligible new hires, subject to Western Digital’s Standard Terms and Conditions for Restricted Stock Unit Awards.
Notice To Candidates: Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment.
Should you encounter any such requests, please report it immediately to or email .
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Unlock Your L3 Technical Potential: Insight & Career Growth Guide
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Great news! Western Digital is currently hiring and seeking a L3 Technical Support Engineer – JBOD/JBOF Storage Systems to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: L3 Technical Support Engineer – JBOD/JBOF Storage Systems Jobs Colorado Springs.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Western Digital adheres to the cultural norms as outlined by Expertini.
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