Job description

Inter Technologies Corporation (ITC) provides expert audio-visual integration services.

Our adaptable structure enables us to complete and provide follow-on support for large-scale installations throughout the United States, Canada, and Mexico.

ITC is a rapidly growing and evolving family-owned and operated business and we need you to join our growing family and client list!

Lead AV Technician (Buffalo, NY)

Title: Lead AV Technician Buffalo
Department: Operations
Reports To: Project Manager

Position Purpose & Objectives

The Lead AV Technician is responsible for directing and overseeing installation teams in the deployment of professional audio-visual (AV) systems, with a strong emphasis on educational environments (K12 and higher education).

This role ensures installations are completed to AVIXA standards, project specifications, and ITC's quality and safety guidelines.

The Lead AV Technician provides technical leadership on-site, supports the professional development of junior technicians, and ensures that all installations meet compliance, performance, and client satisfaction expectations.

This position reports to a Project Manager and is part of the Operations team supporting ITC's mission of delivering Best-in-Class AV integration solutions.

Essential Responsibilities

Leadership & Project Execution

• Direct and oversee AV installation teams, ensuring work complies with AVIXA/InfoComm standards, manufacturer guidelines, and ITC procedures.
• Coordinate day-to-day project activities including scheduling, work assignments, and ensuring timely completion of tasks.
• Provide on-site problem-solving, technical expertise, and serve as the primary technical contact for clients and project managers.
• Train, coach, and mentor junior technicians to develop technical and professional skills, supporting advancement toward certifications (CTS, CTS-I).
• Ensure job sites are professional, safe, and represent ITC with a high level of customer satisfaction.

Technical Duties

• Install and commission AV equipment such as projectors, displays, interactive boards, cameras, control systems, DSPs, and speaker systems with an emphasis on classroom and lecture hall environments.
• Terminate, test, and label AV cabling in accordance with AVIXA standards and ITC's quality benchmarks.
• Perform system testing, troubleshooting, and adjustments to confirm functionality and performance.
• Accurately interpret signal flow diagrams, architectural drawings, and wiring schematics.
• Work in diverse construction environments: drilling, mounting, working on lifts (above 10 ft.), and accessing confined spaces as required.

Collaboration & Client Interaction

• Maintain effective communication with Project Managers, Account Executives, and clients regarding progress, issues, and site conditions.
• Represent ITC professionally with customers, acting as a trusted technical leader.
• Provide feedback on project workflows, identifying opportunities to improve installation processes.

Knowledge, Skills & Abilities

• Leadership Experience: 24 years in a lead or supervisory AV installation role.
• Certifications:
• • CTS required.
  • CTS-I must be achieved within 3 months.
• Technical Expertise:
• • Knowledge of AVIXA standards and best practices for educational installations.
  • Proficiency with AV control systems (Crestron, Extron, AMX), DSPs (Biamp, QSC), and video/audio distribution.
  • Familiarity with classroom-specific technologies: lecture capture systems, wireless presentation, distance learning tools, etc.
• Soft Skills:
• • Strong leadership, communication, and mentoring skills.
  • Ability to problem-solve under tight timelines.
  • Professional, approachable, and team-oriented.
• Other Requirements:
• • Ability to lift 75 lbs.
    
    and work on ladders/lifts.
  • Valid driver's license and reliable transportation.
  • Flexibility to travel regionally and nationally on short notice.

Supervisory Responsibilities

• Direct and coordinate AV technician teams on job sites.
• Provide coaching and mentoring to junior technicians.
• Ensure compliance with scheduling, safety, and quality standards.
• Act as liaison with client representatives and ITC leadership.

Success Factors

• Demonstrates optimism, professionalism, and accountability.
• Leads by example, showing initiative and adaptability.
• Builds trust and rapport with both colleagues and clients.
• Provides clear communication, constructive feedback, and team motivation.
• Upholds ITC's reputation for high-quality AV integration.

Working Conditions

• Work may be in comfortable indoor educational environments, but also includes construction sites with varying temperatures.
• Regular use of ladders, lifts, and hand/power tools.
• Regional travel required; national travel opportunities available.

Compensation & Benefits

• Competitive salary with full-time employment.
• Paid vacation and sick leave.
• Medical, vision, and dental insurance options.
• Generous daily per diem while traveling.
• 401(k) program with employer contribution after one year.
• Company-provided toolkit, PPE, uniforms, and cell phone stipend.
• All work-related travel booked and paid by ITC's travel team.

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Required Skill Profession

Media And Communication Equipment Workers