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Urgent! Lead Customer Service Representative Job Opening In Mahwah – Now Hiring iMPact Business Group

Lead Customer Service Representative



Job description

Our client, a Global Medical Device Manufacture has an immediate opening for a Lead Customer Service Representative for a 18 Month + Contract.

 Our client offers results-driven people a place where they can make a difference - every day!  You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.

 

 

We are seeking a detail-oriented and proactive contractor to assist Regional Support Specialists (RSSs) in resolving invoice disputes.

This role involves gathering, organizing, and posting supporting documentation to Oracle orders, maintaining a shared invoice tracker, and collaborating closely with RSSs to ensure timely and accurate dispute resolution and ensuring efficient, timely resolution through close collaboration with RSS's. 

 

Responsibilities

 

  • Maintains direct contact with customers before and/or after the sale. 
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). 
  • Works with various departments to meet maintenance services sales goals. 
  • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. 
  • Focus of work may be in pre-sale or post-sales or both. 
  • Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. 
  • Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.). 
  • Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities. 

Requirements

 

  • 1-2 years of experience required, Bachelors degree preferred 
  • Must have Skills: 
    • Analytical-experience working with data to solve problems and develop processes 
    • Organized 
    • Communication (customer service orientation) 
    • Computer Savvy and experienced with Microsoft Office Suit of products 
    • Proficiency in Excel including pivot tables and various functions 
    • Comfortable in a fast-paced environment
    • SAP Experience and SaleForce experience 
    • Adaptability 
    • Energized/High achiever
    • Proven experience and success working remote - must be accountable 100% during working hours and active in work queues


Required Skill Profession

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