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Urgent! Lead CX Program Management Professional Job Opening In Norcross – Now Hiring Honeywell

Lead CX Program Management Professional



Job description

In this role, you will impact enhanced customer satisfaction, increased customer loyalty, improved customer experience strategy, cross-functional collaboration and alignment, data-driven decision-making, and influence on strategic decision-making.

These contributions will drive business growth, strengthen the organization's reputation, and solidify its position as a customer-centric leader in the industry.

  • Lead and drive the customer experience program management strategy and initiatives.
  • Develop and implement customer-centric programs to enhance customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to define and execute customer-focused initiatives.
  • Schedule and milestone development/management, customer relationships.
  • Estimation development and analysis, cost development, budget analysis.
  • Metric development/reporting, tracking project performance.
  • Knowledge of Technical Publications Aerospace Standards ATA100, iSpec 2200, and S1000D.
  • Project planning and tracking of deliverables, coordination with all stakeholders (Engineering, Authoring Suppliers, customers, .
  • Creation of jobs and allocation to respective teams for authoring, review, and publishing.
  • Coordination with support functions for issue resolutions.

  • YOU MUST HAVE

  • 6 + years of experience in customer experience program management or related field.
  • Knowledge in technical publications process and methods.
  • Strong leadership skills with the ability to drive change and influence stakeholders at all levels.
  • Advanced data analytics skills with the ability to derive insights and make data-driven decisions.
  • Proficiency in using advanced analytics tools and techniques to measure the impact of customer experience programs.
  • Experience in managing customer experience in a global organization.
  • Experience with Adobe FrameMaker & MS Office.
  • Knowledge of program management.
  • Experience with the PLM / Teamcenter tool and SAP.
  • Experience interacting with Engineering, product support engineering, service engineers, and different stakeholders.
  • WE VALUE

  • Bachelor's degree in Business Administration, Marketing, Aerospace, Mechanical, or a related field.
  • Advanced degree such as a Master's degree or MBA is preferred.
  • Passion for delivering exceptional customer experiences.
  • Strategic thinking and ability to develop innovative solutions to enhance the customer experience.
  • Strong problem-solving and decision-making skills.
  • Self-motivated, energetic, and able to work independently.
  • Positive attitude and takes initiative when dealing with challenges and opportunities.
  • Willingness to perform other related duties, including special projects, as requested or required.
  • Experience in the quality management system and process-driven methodologies.
  • Real-time experience in multi-tasking effectively across several projects and assignments.
  • Superior interpersonal and communication skills to work with internal and external customers.
  • Flair to excel in delivery commitments and flexibility to mold in a multi-disciplinary culture.
  • Adhere to the requirements of the Quality Management System and participate in Process Improvement.
  • The annual base salary range for this position is $117,000 - $146,000.

    Please note that this salary information serves as a general guideline.

    Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

    Due to compliance with .

    export control laws and regulations, candidate must be a .

    Person, which is defined as, a .

    citizen, a .

    permanent resident, or have protected status in the .

    under asylum or refugee status or have the ability to obtain an export authorization.


    Required Skill Profession

    Business Operations Specialists



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      Unlock Your Lead CX Potential: Insight & Career Growth Guide


    • Real-time Lead CX Jobs Trends in Norcross, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Lead CX in Norcross, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 87186 jobs in United States and 41 jobs in Norcross. This comprehensive analysis highlights market share and opportunities for professionals in Lead CX roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Lead CX Program Management Professional Job?

      Great news! is currently hiring and seeking a Lead CX Program Management Professional to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Honeywell adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Lead CX Program Management Professional Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Norcross. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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      Key qualifications for Lead CX Program Management Professional typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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    • Interview Tips for Lead CX Program Management Professional Job Success
      Honeywell interview tips for Lead CX Program Management Professional

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Honeywell's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Lead CX Program Management Professional interview at Honeywell, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Honeywell's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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