Lead Director Partner Performance Excellence

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

Work Location – Remote

**Position Summary**

Leadership role focused exclusively on vendor performance governance.

This position is responsible for designing and enforcing a comprehensive framework that ensures value, efficiency, and accountability from third-party suppliers.

Unlike roles centered on procurement or contract negotiation, this position emphasizes the ongoing operational excellence of vendors and their alignment with business objectives.

This role requires strategic oversight, data-driven decision-making, and cross-functional leadership to optimize vendor contributions and drive continuous improvement.

**What The Candidate Will Do:**

+ Establish and maintain formal systems of rules, processes, and metrics for measuring, monitoring, and managing vendor performance.
+ Define KPIs and SLAs tailored to business criticality.
+ Oversee the collection, analysis, and reporting of vendor performance data.

Create clear, actionable reports and scorecards for executive leadership and stakeholders.
+ Organize and facilitate regular business reviews with key vendors and internal teams.

Ensure discussions are results-focused and supported by performance data.
+ Drive resolution of performance gaps through structured action plans.

Monitor progress and escalate unresolved issues as needed.
+ Champion a culture of accountability and excellence across the organization and vendor ecosystem.
+ Provide tools, training, and guidance to internal stakeholders for consistent oversight.
+ Act as the final escalation point for unresolved performance-related issues.

Lead resolution of complex disputes to safeguard business continuity.
+ Use performance insights to advise leadership on vendor strategy.

Identify opportunities for cost savings, service enhancements, and innovation.
+ Manage a team of analysts focused on top IT vendors in portfolio

**Required Qualifications**

+ 10+ years of progressive experience in vendor management, supplier relations, or a related field, with a strong emphasis on performance and governance.
+ 10+ years of experience with third-party technologies and vendor support management.
+ 8+ years solving complex business or technical problems and proposing solutions.

**Preferred Qualifications**

+ Leadership Skills: Demonstrated ability to influence leadership, vendors, technical teams, and drive successful outcomes in a collaborative environment, with a focus on managing contracts with excellence.
+ Analytical Skills: Ability to synthesize and analyze large datasets to uncover performance trends and deliver actionable insights.
+ Communication Skills: Exceptional written and verbal communication skills, including the ability to present performance data to executive audiences.
+ Strategic Mindset: Ability to align vendor performance with broader business strategy and identify long-term opportunities for value creation.

**Education**

Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

**BUSINESS OVERVIEW**

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world.

Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose.

We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day.

CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.

We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities

**Pay Range**

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

This position also includes an award target in the company’s equity award program.

Our people fuel our future.

Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

**Great benefits for great people**

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be.

In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 12/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer.

We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Required Skill Profession

Other General