Description
Minimum Qualifications
Education: Associates degree, preferred
Licenses/Certifications: Epic Certification required
Experience / Knowledge / Skills:
Six (6) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation or a combination of MIS and working knowledge of hospital operations required
Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System
Previous Epic or other Health Information Systems experience required
Experience in leading projects and supporting highly complex problems
Demonstrated experience in leading other Analysts
Advanced knowledge of Epic application support, development tools and methodologies
Demonstrated record of bringing tasks and projects to successful conclusion
Good analytical skills and technical aptitude
Good planning and organizational skills
Good communication, collaboration and customer service skills
Demonstrated leadership skills
Principal Accountabilities
Leadership
Serves as an informal Leader on the team.
Coordinates the work of others.
Provides direction, guidance, mentorship and training to other members of the team.
Systems Development
Translates user and department Epic systems needs into technical solutions.
Identifies application development opportunities that can be implemented to enhance user productivity and service levels.
Technical Administration
Accountable for leading and providing advanced technical knowledge in the support of Epic as well as other software applications and operating systems.
Performs advanced analysis, design, building, testing and implementation of Epic and other computer programs and systems.
Demonstrates and apply information systems theory, processes and methodologies.
Technical Standards
Acts as an advocate for setting and enforcing technical development, application support and information management standards within and outside of the Information Systems Department.
Application Suppor
Demonstrates in-depth knowledge and techniques in supporting Analysts in development projects and complex problem solving efforts invovling Epic and other applications.
Participates in after-hours application support by rotating call schedule on a regular basis.
Provides ongoing Epic support to users.
Planning & Coordinating
Develops, prioritizes and executes projects according to established schedules and timeframes.
Maintains an effective level of coordination on all assigned projects.
Documents and reports on all plans, priorities and schedules.
Informs Manager of status of all project assignments regularly.
Leads projects as assigned.
Training
Partners with Principal Trainers in the preparation, delivery and evaluation of training sessions for staff.
Monitors effectiveness of training and support the modification content material, as necessary.
Customer Service
Provides effective customer service by being courteous, polite and friendly toward others at all times.
Acknowledges customers immediately in order to determine need and help the customer resolve issue or request.
Other
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.