Lead Implementation Consultant

Job description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.

Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

**Job Description**

This role sits in our Professional Services organization.

The Implementation Team is a post-sales team responsible for ensuring that Sprinklr customers are onboarded onto the Sprinklr software platform both efficiently and effectively so they can realize value from their investment.

It is a project-based role with emphasis on CCaaS, taking customers through the four phases of implementation (plan, build, educate, empower).

You'll work with customers new to Sprinklr as well as existing customers who are upgrading their platform version or introducing new capabilities.

To be successful in this role you should have strong business change management consulting experience, enjoy being customer-facing, be very technically confident and have a background in front end software configuration and/or system administration.

What you'll Do:

+ Work as part of a cross-functional team (Implementation Consultants, Technical Consultants, Project Managers, Product Engineers, Solutions Consultants, Customer Success) to deploy the Sprinklr platform.
+ Lead the full lifecycle of a Sprinklr software delivery project including business analysis, functional specification, system design, platform configuration, testing, training, and post Go Live support
+ Align with Project Managers across multiple simultaneous projects to effectively communicate with relevant stakeholders and meet project delivery timelines
+ Connect with Product Owners and/or Developer Engineers to troubleshoot complex platform use cases
+ Transition completed projects to a Customer Success Manager, documenting and communicating all key project information and future possibilities
+ Assist the Services Managers with project definition and scoping for prospective customers
+ Travel on-site with the client regularly

Who You Are & What Makes You Qualified:

Must have:

+ Fluent in English, written and verbal mandatory.
+ Solid experience in enterprise CCaaS software deployment management and/or implementation
+ Technical background with frontend configuration experience
+ Experience facilitating and presenting live workshops and/or platform training
+ Ability to work both independently and as a member of a team
+ Ability to work effectively under tight deadlines and juggle several assignments simultaneously
+ Passion for solving challenges and a commitment to customer delight
+ Knowledge of and passion for Customer Experience Management (CXM) and CCaaS
+ Knowledge of social media platforms, especially Twitter, Facebook, YouTube and Instagram
+ Willingness to travel for key meetings

Nice to have:

+ Experience implementing or system administrating Care, Research, Sales, Marketing and/or Advertising related SaaS platforms
+ Experience using the Sprinklr platform (or one of our CXM competitors)

**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.

Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.

Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights.

Sprinklr is here to do three things:

+ Lead a new category of enterprise software that we call Unified-CXM.

+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork and accountability.

**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase.

That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer.

While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive.

Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it.

We offer you and your family voluntary healthcare coverage in countries where applicable.

We believe it is important to take time off – it is essential for your mental and physical wellbeing.

We provide Sprinklrites with paid time off to recharge and spend time with loved ones.

We want to grow our talent with purpose.

Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here (https://sprinklrbenefits.com/) .

To learn more about all-things-Sprinklr, visit our candidate resource hub here (https://www.sprinklr.com/candidate-page/) .

**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment.

We fervently believe every employee matters and should be respected and heard.

We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.



Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws.

We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process.

To request an accommodation, please work directly with your recruitment coordinator or recruiter.

**JOB REQ COMPENSATION RANGE**

$100,000 - $133,000 - $166,000

The base salary range for this role at minimum, midpoint and maximum is shown above.

It is not typical for a candidate to be hired close to or at the maximum of the salary range.

At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location.

Base pay also depends on the relative experience, knowledge, and skills of our internal peers in the role.

Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

**Warning about Recruiting Scams** : Please be vigilant for recruiting scams impersonating Sprinklr.

Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process.

Sprinklr will also never pay in Bitcoin or send email communications from our executives.

Please review (https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-other-job-platforms) the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

We’re excited that you’re interested in joining Sprinklr!

Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier.

That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.

Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others.

We value and celebrate diversity and fervently believe every employee matters and should be respected and heard.

We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process.

If you have a disability or special need that requires accommodations, please let us know by filling out this form (https://forms.office.com/r/hzDnhjYCJf) .

Required Skill Profession

Other General