Lead Product Manager Content Trust

Job description

Lead Product Manager

The Content Trust team builds scalable systems that detect and eliminate harmful content while protecting millions of users on our platforms.

As Lead Product Manager, you'll architect the foundational systems that moderate, analyze, and report on content at global scale.

You'll drive cutting-edge detection technology, automated policy enforcement, and transparency infrastructure that keeps users safe while ensuring compliance with complex international regulations.

Your work enables creators to share freely while building AI-powered and human-review systems that mitigate threats quickly.

Ready to safeguard digital experiences for millions while mastering regulatory complexity and high-stakes stakeholder dynamics?

This role puts you at the forefront of trust and safety innovation at a company reshaping how the world consumes content.

You will:

• Develop the product vision, strategy and roadmap for content trust including content moderation, harmful content detection, policy enforcement, and transparency reporting for hundreds of millions of pieces of user-generated content globally.
  
  
• Define and track success metrics for Content Trust at the company level over multiple quarters and years.
  
  
• Advocate for safety by design principles across teams, amplifying trust & safety messaging throughout Engineering, Product, Legal and Customer Operations.
  
  
• Build automated solutions and scalable workflows to identify, assess, and respond to platform risks including harmful content, malicious actors, and emerging threats.
  
  
• Evaluate and manage vendor relationships for content moderation tools, threat intelligence, and compliance reporting solutions.
  
  

You have:

• Experience: 6+ years of product management experience, with at least 3 years in content moderation, trust & safety, or related risk management domains.
  
  
• Technical Knowledge: Strong understanding of machine learning applications in content moderation, including natural language processing and computer vision for harmful content detection.
  
  
• Execution: Turn incomplete, conflicting or ambiguous inputs into solid action plans and deliver them efficiently.
  
  
• User Focus: Think about the pain points of content creators and consumers equally.
  
  
• Strategy: Demonstrated ability to synthesize complex legal, regulatory, or policy requirements into technical product specifications.
  
  
• Analytics: Exceptional analytical skills and comfort with data-driven decision making.
  
  
• Partnership: Consistently deliver results across the company and in partnership with external partners or vendors.
  
  

Ideally, you have / Bonus points - (Optional):

• Direct experience with User Generated Content
• Crisis management experience and incident response for content-related platform risks
• Resilience and drive for progress over perfection
• Experience building systems for legal data requests, content removal requests, and emergency disclosure processes
• Familiarity with transparency reporting requirements (Digital Services Act, UK Online Safety Act, etc.) or similar global legislation
• Passion for balancing user expression rights with community safety and regulatory compliance

At Scribd, your base pay is one part of your total compensation package and is determined within a range.

Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

San Francisco is our highest geographic market in the United States.

In the state of California, the reasonably expected salary range is between $157,500 [minimum salary in our lowest geographic market within California] to $246,000 [maximum salary in our highest geographic market within California].

In the United States, outside of California, the reasonably expected salary range is between $130,000 [minimum salary in our lowest US geographic market outside of California] to $233,500 [maximum salary in our highest US geographic market outside of California].

In Canada, the reasonably expected salary range is between $165,000 CAD[minimum salary in our lowest geographic market] to $219,000 CAD[maximum salary in our highest geographic market].

We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs.

The salary range listed is for the level at which this job has been scoped.

In the event that you are considered for a different level, a higher or lower pay range would apply.

This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package.

Working at Scribd, Inc.

Are you currently based in a location where Scribd is able to employ you?

Employees must have their primary residence in or near one of the following cities.

This includes surrounding metro areas or locations within a typical commuting distance:

United States:

Atlanta | Austin | Boston | Dallas | Denver | Chicago | Houston | Jacksonville | Los Angeles | Miami | New York City | Phoenix | Portland | Sacramento | Salt Lake City | San Diego | San Francisco | Seattle | Washington D.C.

Canada:

Ottawa | Toronto | Vancouver

Mexico:

Mexico City

Benefits, Perks, and Wellbeing at Scribd

*Benefits/perks listed may vary depending on the nature of your employment with Scribd and the geographical location where you work.

• Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees
• 12 weeks paid parental leave
• Short-term/long-term disability plans
• 401k/RSP matching
• Onboarding stipend for home office peripherals + accessories
• Learning & Development allowance
• Learning & Development programs
• Quarterly stipend for Wellness, WiFi, etc.
  
  
• Mental Health support & resources
• Free subscription to the Scribd Inc.
  
  suite of products
• Referral Bonuses
• Book Benefit
• Sabbaticals
• Company-wide events
• Team engagement budgets
• Vacation & Personal Days
• Paid Holidays (+ winter break)
• Flexible Sick Time
• Volunteer Day
• Company-wide Employee Resource Groups and programs that foster an inclusive and diverse workplace.
  
  
• Access to AI Tools: We provide free access to best-in-class AI tools, empowering you to boost productivity, streamline workflows, and accelerate bold innovation.
  
  

We want our interview process to be accessible to everyone.

You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing accommodations@scribd.com about the need for adjustments at any point in the interview process.

Scribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas.

Come join us in building something meaningful.

Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers