Lead Product Manager, Developer Experience

Define the Vision & Outcome-Oriented Roadmap: You will define, articulate, and relentlessly evangelize the multi-year product roadmap for the WEX Developer Portal, setting the strategic direction for WEX’s API ecosystem.

This includes defining a strategic vision for exposing APIs from our Mobility, Corporate Payments, and Health divisions in a cohesive, secure, and user-friendly manner, always linking initiatives to measurable developer and business outcomes, and securing executive buy-in for strategic investments.

Be the Voice of the Developer & Drive Continuous Discovery: Champion the needs of our external developer customers.

Lead the strategic direction of ongoing user research, leverage qualitative and quantitative feedback and study market trends to create a best-in-class developer experience, from API discovery and documentation to sandbox testing and onboarding.

You will proactively identify unmet needs and validate hypotheses, and establish the processes and frameworks for continuous developer empathy and insight generation across product teams

Cross-Functional Leadership & Alignment: Collaborate closely with engineering, architecture, marketing, and business leaders from all three lines of business to align on shared problems, define API API product requirements collaboratively and ensure a seamless end-to-end developer journey.

You will facilitate critical trade-off discussions and drive consensus, acting as a principal influencer and thought leader across the organization to shape API strategy and adoption.

Execute Iteratively and Deliver Value: Write clear and concise user stories and product requirements.

Manage the product backlog, and prioritize based on validated learning and impact, and work hand-in-hand with agile development teams to deliver high-quality, incremental value on time.

You will establish the prioritization frameworks and ensure that execution consistently delivers against the strategic objectives and measurable outcomes.

Measure Outcome and Impact: Define and analyze key performance indicators (KPIs) tied directly to developer and business outcomes for the developer portal, such as developer satisfaction (DSAT), API adoption rates, time-to-first-API-call, and overall platform engagement.

Use data to drive continuous product decisions and report on progress to senior leadership, owning the narrative around the business impact and ROI of the developer platform.

: Seek to understand WEX’s corporate strategy, the competitive environment and market trends and how our products can create value, and proactively identify opportunities for WEX to lead the market through its developer platform.

: Deeply understand our customers’ needs through customer empathy, data and prioritize work, translating deep developer insights into innovative platform capabilities.

: Leverage data to understand how the product is performing and prioritize work, demonstrating clear contributions to WEX's strategic goals and financial performance.

: Use qualitative and quantitative insights to drive decisions, define experiments and prioritize roadmap

Appreciate and comprehend different points of view and share information clearly and transparently with strong collaboration while knowing when to escalate, serving as a go-to expert and strategic advisor for API and platform initiatives.

Brings a deep understanding of the market, applied technologies and domain expertise, with a curiosity and learning mindset, and is recognized as a subject matter expert both internally and externally.

10+ years of product management experience, with at least 3+ years focused on API products, developer platforms, or technical product management, with a track record of launching highly successful and scalable developer-facing products.

Undergraduate degree required, advanced degree is a plus 

Expert-level understanding of REST APIs, API lifecycle management, authentication protocols (e.g., OAuth), and modern developer tools.

You should be comfortable discussing technical concepts with engineers and architects and capable of driving architectural discussions related to API platform evolution.

Proven ability to create and articulate a compelling product vision and build a strategic roadmap from the ground up, balancing long-term goals with short-term wins and successfully gaining executive alignment and resource allocation for major initiatives.

Excellent written and verbal communication skills, with the ability to influence and align stakeholders at all levels, from individual engineers to senior executives, and present complex concepts clearly to diverse audiences including C-level leadership.

A deep empathy for developers and a passion for creating intuitive, frictionless product experiences.

Demonstrated experience mentoring or leading product managers.

Ability to navigate highly complex technical and business landscapes, anticipating challenges and proactively developing solutions.

Experience in the FinTech, payments, or B2B SaaS industry.

Prior experience launching or managing a public-facing developer portal.

Familiarity with API gateway technologies (e.g., Apigee, MuleSoft, Kong).

Bachelor’s degree in Computer Science, Engineering, or a related technical field.