Lead ServiceNow Engineer/Delivery Manager

Job description

EPAM, a global leader in digital transformation and consulting services, is seeking a **Lead ServiceNow Engineer** with delivery management skills for a temporary assignment supporting ServiceNow environment initiatives with one of our clients.

In this role, you will deliver consulting services across a variety of ServiceNow projects, leveraging both technical and process-oriented expertise.

The ideal candidate thrives in dynamic environments, adapts to shifting priorities, and brings a collaborative approach to driving successful outcomes for our client.

This is a 40-hour/week, temporary position that will last six months with a possible extension.

Req.#901563752

**Responsibilities**

+ Participate in requirements gathering and process assessments for ServiceNow projects
+ Perform development, integration, and automation tasks within the ServiceNow platform
+ Conduct testing and quality assurance activities, including white-box testing for upgrades
+ Support data management and cleanup efforts across various ServiceNow tables
+ Assist with release management, patching, and integration of security and DevOps tools
+ Collaborate with stakeholders to document workflows and communicate project progress
+ Adapt to unplanned work and changing project priorities as needed

**Requirements**

+ Experience with ITSM frameworks (e.g., ITIL), including Incident, Problem, Change, and Service Catalog Management
+ Hands-on development experience with ServiceNow and related tools, such as scripting, automation, and integrations
+ Familiarity with security and DevOps solutions (e.g., Sysdig, Netskope, Ansible, CI/CD tools)
+ Strong consulting skills, including requirements gathering, process assessments, and stakeholder communication
+ Experience with data management and cleanup in enterprise IT environments
+ Knowledge of testing and QA methodologies, particularly for platform upgrades

**Nice to have**

+ Prior experience in consulting or enterprise IT environments
+ Relevant certifications (e.g., ITIL, ServiceNow, Cloud/Security, DevOps)

**We offer**

+ Health benefits: High Deductible Health Plan with an attached HSA (Health Savings Account) which includes Pharmacy coverage, after 60 days from start of employment
+ Condition Management resources
+ Family Planning resources
+ Dental Plan
+ Vision Plan

EPAM is a leading global provider of digital platform engineering and development services.

We are committed to having a positive impact on our clients, our employees, and our communities.

We embrace a dynamic and inclusive culture.

Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow.

No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.Engineer the Future with a Career at EPAM (https://www.youtube.com/embed/NU_mnNITn2o?si=IiCxyQ4sr1YJWxDG)

**This Remote Position Cannot be Performed in New York City.**

This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate.

The range provided reflects base salary only.

Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations.

Most candidates are hired at a salary within the range disclosed.

Salary range: $44 - $78 per hour.

In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.

Applications will be accepted on a rolling basis.

In accordance with the LA County Fair Chance Ordinance, you may find a copy of the Notice containing a summary of the Ordinance’s key provisions here: Concept FCO Posting 8 27 24 (lacounty.gov)

H1B visa sponsorship is not available for this position.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.
EPAM Systems, Inc.

is an equal opportunity employer.

We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities.

We are committed to recruiting, hiring, developing and promoting employees without discrimination.

As a global employer, this commitment includes complying with all laws in the countries in which we operate.

Nevertheless, we believe equal employment practices should not be limited to what the law requires.

Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.
At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Required Skill Profession

Other General