Learning and Development Advisor

Job description

**Calling all innovators – find your future at Fiserv.**

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.

We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely.

Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

**Job Title**

Learning and Development Advisor

**What does a successful Learning and Development Advisor at Fiserv do?**

You will serve and an extremely valuable member of a growing team and operation.

You will support the knowledge, skills and efficiency of the organization’s associates by delivering engaging classroom instruction, facilitation and administration in new hire and skill improvement learning sessions for contact center associates, as well as assisting in the design and development of learning materials and content used, based on business needs.

As a Learning and Development Advisor you can look forward course development and facilitating many courses are several weeks long and can occur during day or evening shifts and/or on weekends.

You will collaborate with peers in the Recruiting and Operations groups and help mold and prepare the success of new employees.

**What you will do:**

+ Conduct Training: Lead supervisory, management, or non-technical skills training for internal and external clients.
+ Assess Needs: Utilize needs assessment tools to evaluate the effectiveness of proposed training programs.
+ Oversee Program Development: Ensure the creation and successful management of high-quality, effective, and targeted learning interventions designed to address the root causes of performance gaps.
+ Facilitate Communication: Collaborate with functional organizations to define communication specifications.
+ Perform Program Impact Analysis and ROI Program Evaluation and Oversee program measures and may compile scorecards.
+ Manage Program Rollout: Provide monthly program management support for program deployment.
+ Manage Vendors: Oversee vendor relations.

**What you need to have:**

+ 7+ years of experience facilitating job related training programs that include products, systems and interaction skills in a service environment.
+ 2+ years experience in Collection, Bank or Financial Institution
+ Experience with adult learning principles and familiarity with instructional design concepts.
+ Experience facilitating learning with varied methods and environments (OJT, virtual, classroom, etc.).
+ Experience in dealing with participants, partners, internal customers and teammates in significant and positive ways.
+ Proven proficiency in Microsoft Product suite, Articulate Story Line, and Microsoft Teams.

Able to navigate SharePoint sites and content.

**What would be nice to have:**

+ 4+ years experience in training facilitation.
+ Skill with delivering constructive feedback and a genuine real passion for the growth and development of others.
+ Advanced group facilitation skills (lecture, self-paced learning, discovery, motivation) and classroom management skills.
+ Practices exemplary trust and integrity; can be relied upon to perform all duties and find solutions to challenges with or without close supervision or immediate assistance.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

_Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate._

Thank you for considering employment with Fiserv.

Please:

+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**Our commitment to Equal Opportunity:**

Fiserv is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com .

Please note our AskHR representatives do not have visibility to your application status.

Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

**Note to agencies:**

Fiserv does not accept resume submissions from agencies outside of existing agreements.

Please do not send resumes to Fiserv associates.

Fiserv is not responsible for any fees associated with unsolicited resume submissions.

**Warning about fake job posts:**

Please be aware of fraudulent job postings that are not affiliated with Fiserv.

Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Required Skill Profession

Other General