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Urgent! Learning & Development Manager Job Opening In Birmingham – Now Hiring Shipt

Learning & Development Manager



Job description

Impact

The Learning and Development Manager is responsible for designing, developing, delivering, evaluating, and managing org-wide professional, career, and leadership development programs which align with Shipt’s Customer Service strategic plans.

The Learning and Development Manager owns the overseeing and development of all new hire orientation and training, as well as the ongoing training of all customer service employees in relation to continued skills, knowledge, systems, and processes specific to customer support.

This role is responsible for evaluating individual and program performance to develop and deliver training solutions that meet identified training needs, improve processes and efficiencies, and meet overall business objectives.

Position Overview:

You can make an impact by directing structured learning experiences and monitoring their effect on key performance metrics.

This includes developing and managing training courses, instructional materials, classroom handouts, and manuals.

You’ll assess the effectiveness of these programs to ensure skills and techniques are applied in daily work, while identifying training needs through organizational analysis and regular feedback from Quality Analysts, Learning and Development Specialists, and Associate Managers.

Staying up to date with the latest trends and tools in training is essential for maintaining effective, relevant programs.

You’ll also ensure that ongoing initiatives reflect necessary updates and changes.

In support of learning and development goals, you will manage internal communication channels, create and implement skill-building content and leadership workshops, and enhance the professional growth of associate managers and customer support team members.

Additionally, you'll support and facilitate both virtual and in-person meetings and trainings aligned with business objectives.

What You’ll Need to Be Successful

  • A minimum of 3 years of leadership experience

  • 3-5 years of learning and development experience 

  • Possesses the ability to multi-task and think on your feet to provide sound, quick solutions

  • Teaching and facilitation skills

  • Strong written communication with the ability to manage an extensive knowledge base

  • Ability to determine training objectives

  • Organizing and coordinating skills

  • Ability to design, develop, implement, and evaluate training plans, curricula, and methodology

  • Skilled in preparing instructional aids and plans

  • Education background is a plus, but not mandatory

  • Excellent problem-solving, researching, and documentation skills

  • Flexible in a fast-paced environment with frequent updates

  • Work Arrangement

    Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections.

    In-office expectations will vary by role and leader.

    Certain roles may require in-office presence on a full-time basis.

    Please work with your recruiter to learn more about the classification of this role.

    About Shipt

    Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch.

    Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities.

    At Shipt, we aim to put our team first to boost a sense of belonging, spark opportunities for growth, provide unique benefits and commit to giving back to our communities in ways that make life better, both personally and professionally.

    We understand that our service, our culture, and our connection to our communities are only made better by every single person who shows up to work here every day.

    Shipt is an independently operated, wholly owned subsidiary of Target Corporation and available in more than 5,000 U.S. cities.

    Shipt was founded and is headquartered in Birmingham, Alabama.


    Required Skill Profession

    Operations Specialties Managers



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      Unlock Your Learning Development Potential: Insight & Career Growth Guide


    • Real-time Learning Development Jobs Trends in Birmingham, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Learning Development in Birmingham, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 36972 jobs in United States and 74 jobs in Birmingham. This comprehensive analysis highlights market share and opportunities for professionals in Learning Development roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Shipt adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
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      • 2. Loyalty
      • 3. Impartiality
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      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
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      The average salary range for a varies, but the pay scale is rated "Standard" in Birmingham. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    • Interview Tips for Learning & Development Manager Job Success
      Shipt interview tips for Learning & Development Manager

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Shipt's mission, values, products, and the specific job requirements and get further information about
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      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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      Final Thought:

      To prepare for your Learning & Development Manager interview at Shipt, research the company, understand the job requirements, and practice common interview questions.

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