Urgent! Learning & Development Manager Job Opening In Miami – Now Hiring Four Seasons Hotels and Resorts
About Four Seasons:
Four Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Poolside paradise meets city sleek under the Miami sun.Four Seasons Hotel Miami is looking fora Learning & Development Manager who shares a passion for excellence and who infuses enthusiasm into everything they do.
Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.
About Us
Dominating Miami's sparkling 70-storey skyline, Four Seasons Hotel Miami is a sleek landmark that combines contemporary luxury with resort-style amenities, just a block from Biscayne Bay.
Conveniently accessible to the city's prime attractions, the Hotel offers 182 guest rooms and 39 suites, an extensive spa and health club, bars and restaurants.
As a centerpiece is a magnificent two-acre terrace featuring three outdoor swimming pools surrounded by 12 cabanas.
The terrace also features a unique wading pool designed to resemble a palm orchard planted in the water and a poolside bar and lounge.
Four Seasons has been on FORTUNE magazine’s ‘100 Best Companies to Work For’ every year since 1998...
Come and find out why! With over 99 hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality.
The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.
About the position
The Learning and Development Manager supports the needs of the business, guests and employees to drive service excellence and is seen as a business partner to the Planning Committee team! The Learning and Development manager fosters employee engagement and growth through training and supporting continuous development on the job.
The Manager will lead and facilitate the onboarding of new employees and managers to ensure a seamless welcome to Four Seasons Miami.
The Learning and Development Manager will be a key player in ensuring service quality is up to standard in keeping with Forbes, LQA and guest satisfaction as a whole.
Key functions:
1.Maintain friendly, cordial relations with all employees.
2.
Possess a high level of professionalism and integrity while maintaining the confidentiality of the office.
3.
Respond properly in any hotel emergency or safety situation.
4.
Manage LMS system (Four Seasons Learning) and ensure training records are up to date for all employees
5.
Organize internal training program facilitated by outside trainers and in-house trainers.
6.
Maintain records of monthly departmental meetings for each department.
7.
Market and communicate the training function to hotel.
8.
Evaluate the effect of the training, measure results and monitor behavioral change.
9.
Drives service quality assurance program
· Partners with peers and superiors to determine performance gaps and learning needs
· Works with Regional L&D Manager and Operational Division Heads to review key metrics (glitches, LQA, Forbes, standards missed, GES scores) and plans training activities accordingly
· Is involved in ensuring the necessary training and learning is conducted in departments on a consistent basis
10.
Manages an effective standard training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires
11.
Conduct Embark to standard and ensure mandatory attendance.
12.
Maintains an effective Certified Departmental Training program
· Responsible for an indirect reporting relationship with the Certified Departmental Trainers (CDT’s), ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction.
· Trains new CDT’s when required and regularly coaches and develops CDT’s in their role and responsibilities
13.
Bases the direction for service quality on a thorough and continuous Quality Needs Analysis
· Along with RLDM creates and produces a quarterly Quality Needs Analysis (QNA) and planned improvements aligned to property’s goals & budget cycle
· Designs solutions for service quality by rapidly addressing, creating, and implementing programs that target performance gaps
14.
Evaluates the effect of programs and initiatives through measuring results and monitoring change
15.
Assists Managers with understanding service quality and how to drive performance improvement
16.
Supports Learning and Development initiatives to align with service quality needs and initiatives
17.
Embrace the Four Seasons Leadership behaviours and is an example of how they should be displayed
18.
Address engagement and performance needs with creative Service Quality solutions.
· Is a champion for core and culture standards achievement through training, testing, campaigns and initiatives.
Is a champion of innovative practices.
19.
Markets the Service Quality programs, initiatives, and performance improvement
20.
Provides input for monthly and quarterly service quality reports that reflect performance gaps and learning needs
21.
Maintain the Standards Training Program and ensure materials are current and revision annually or as needed.
22.
The ability to conduct Core Standards Training.
23.
The ability to conduct follow-up meetings with new hires and trainers to ensure the training is effective.
24.
The ability to develop in-house programs to meet the changing needs of the hotel and its staff.
25.
Schedule corporate training programs and attendees.
26.
The ability to conduct all training needs analysis for the hotel along side RLDM.
27.
Ensure that proper communication is occurring throughout the property, the hotel bulletin boards are fresh looking and are maintained with current and accurate information.
28.
Assist in other areas of People & Culture as needed.
Preferred Qualifications and Skills
What to Expect
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Unlock Your Learning Development Potential: Insight & Career Growth Guide
Real-time Learning Development Jobs Trends in Miami, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Learning Development in Miami, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 36981 jobs in United States and 221 jobs in Miami. This comprehensive analysis highlights market share and opportunities for professionals in Learning Development roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Four Seasons Hotels and Resorts is currently hiring and seeking a Learning & Development Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Learning & Development Manager Jobs Miami.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Four Seasons Hotels and Resorts adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Learning & Development Manager Jobs United States varies, but the pay scale is rated "Standard" in Miami. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Learning & Development Manager typically include Other Management Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Learning & Development Manager interview at Four Seasons Hotels and Resorts, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Four Seasons Hotels and Resorts's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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