Learning & Development Program Manager

Job description

**About Us**

**Since 1989, SHI International Corp.

has helped organizations change the world through technology.

We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.**

**Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:**

+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive – in our offices or yours.**

**Job Summary**

The L&D Program Manager – GTM Support will be responsible for building programs and processes to ensure effective communication and efficient execution and champion developing and deploying best practices to improve program and business performance.

By producing repeatable results across a growing business, this person will enable Sales to deliver on SHI’s long-term plan by aligning strategy, structure, processes, and people.

This position is required to report to the Austin, TX, office location

**Role Description**

+ Lead and manage critical strategic initiatives within Sales Enablement.
+ Develop and lead program management for multiple strategic initiatives that include but are not limited to Enablement and training initiatives, marketing and event programs, SHI tools and platform rollouts, and business operations initiatives.
+ Provide ongoing operational support for Sales Enablement Programs
+ Collaborate across SHI Sales teams and liaise between different SHI Sales leaders.
+ Solicit input and leverage lessons learned to drive continuous improvement and avoid known problems.
+ Effectively communicate program expectations to SHI Sales resources and stakeholders promptly and clearly.
+ Coordinate and track the progress of programs and projects, analyze policies, goals, and objectives, and evaluate overall program and project success.
+ Enable communication and visibility to ensure alignment across SHI Sales.
+ Analyze gaps, create processes to address the challenges, and align with the SHI Sales vision.
+ Act as a subject matter expert in program management and mentor others as needed.
+ Collaborate on a process for Continuous Improvement of the program, including:
+ Performance Measurement
+ Process Analysis
+ Improvement Planning
+ Change Management

**Behaviors and Competencies**

+ Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
+ Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.
+ Creativity: Can apply creativity to complex challenges, collaborate with others to foster creative thinking, and champion creative initiatives.
+ Willingness to Learn: Can apply new learning to daily work, encourage and facilitate learning in others, and actively make changes to work based on feedback.
+ Presenting: Can effectively use visual aids, storytelling, and persuasive techniques to enhance presentations and engage audiences.
+ Detail-Oriented: Can oversee multiple projects, maintaining a high level of detail orientation, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks.
+ Multi-Tasking: Can take ownership of complex multi-task initiatives, collaborate with others, and drive results.
+ Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
+ Professionalism: Can take ownership of complex initiatives, collaborate with others in a respectful and professional manner, and drive results.

**Skill Level Requirements**

+ Knowledge of fundamental instructional design theories and models, such as ADDIE and SAM, to create effective and engaging learning experiences.

- Intermediate
+ Ability to research, craft, write, and edit learning content for multiple platforms and audiences, ensuring it is ready for publication and delivery.

- Intermediate
+ Working knowledge and skills with Learning Management Systems such as Docebo, Moodle, SuccessFactors, LearnWorlds, and Blackboard to manage and deliver training programs.

- Intermediate
+ Skilled in creating engaging and visually appealing presentations with Microsoft PowerPoint, including customizing layouts, incorporating multimedia, and applying transition effects.

- Intermediate
+ The ability to adeptly use various digital platforms and applications designed for human resources management, including learning management systems, to streamline processes and enhance organizational efficiency.

- Intermediate

**Other Requirements**

+ Completed Bachelor’s Degree or relevant work experience required
+ 2+ years of experience in managing programs and projects
+ Ability to travel to SHI, Partner, and Customer Events
+ Ability to travel 10%

The estimated annual pay range for this position is $50,000 - $100,000 which includes a base salary.

The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Required Skill Profession

Other General