Learning Experience Designer Job at Wellby Financial in Webster

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Position Summary

The Learning Experience Designer develops and curates high-impact learning experiences that strengthen leadership development, onboarding, professional skills, and operational excellence across the organization.

This role emphasizes the design of digital and e-learning content, partnering with internal subject matter experts and sourcing external resources to meet diverse learning needs.

Combining deep expertise in instructional design with a focus on innovation, the Learning Experience Designer delivers learner-centric, business-aligned, and scalable solutions that advance Wellby’s organizational goals.

Principle Duties And Responsibilities

• Willingness and ability to exhibit Wellby Core Values every day.
• Works purposefully and is driven to provide the best team member experience.

Instructional Design and Digital Content Development

• Design and develop high-quality digital learning experiences, including e-learning modules, video-based learning, virtual instructor-led courses (vILT), and blended learning programs.
• Utilize e-learning authoring tools (Articulate Rise/Storyline), graphic/video editing tools (Canva, Vyond), and LMS platforms to create engaging content.
• Develop complementary resources, such as facilitator guides, participant materials, workbooks, and job aids, to support in-person and virtual learning delivery.

Learning Systems Administration and Implementation

• Serve as the primary administrator for Wellby’s Learning Management System (LMS), ensuring accurate course setup, user management, reporting, and SCORM compliance.
• Lead the implementation and adoption of Workday Learning, partnering with IT, HR, and business stakeholders to ensure a seamless transition and integration of digital learning programs.
• Monitor system performance and recommend improvements to enhance learner experience and program scalability.

SME Collaboration and Content Sourcing

• Partner with internal SMEs across departments to assess learning needs, capture critical knowledge, and translate expertise into effective, learner-friendly content.
• Conduct content discovery sessions, interviews, and process reviews to ensure accuracy and relevance of learning materials.

Content Curation and Vendor Management

• Research, evaluate, and curate vendor-provided learning resources, customizing and integrating them into Wellby-specific programs to ensure alignment with organizational standards, branding, and learning objectives.
• Maintain strong relationships with external content providers to ensure access to up-to-date, high-quality learning solutions.

Program Alignment and Quality Assurance

• Ensure that all learning content supports Wellby’s leadership and professional capability frameworks, member service standards, regulatory requirements, and cultural values.
• Pilot, test, and refine learning solutions based on learner feedback, usability testing, and evaluation data.
• Maintain accessibility, inclusivity, and SCORM compliance standards in all learning experiences.

Collaboration and Continuous Improvement

• Work closely with the broader L&D team to integrate learning solutions seamlessly into Wellby’s learning programs.
• Continuously explore new learning technologies, tools, and trends to innovate and improve Wellby’s digital learning ecosystem.
• Performs other related duties as assigned.

Knowledge, Skills, And Abilities (KSA)

• Knowledge of Wellby’s organizational functions, general operating policies and procedures and credit union best practices.
• Knowledge of credit union products, services, and regulatory requirements that impact event planning and member engagement.
• Knowledge of general office practices and procedures, business English, spelling, punctuation and arithmetic.
• Knowledge of retail product philosophy, banking industry best practices, and regulations.
• Knowledge of personal computers and proficiency utilizing Microsoft Office Suite products or related software.
• Knowledge with e-learning authoring tools (Articulate Rise/Storyline), visual design software (Canva, Vyond), and LMS platforms.
• Knowledge of instructional design models (ADDIE, SAM) and learning principles.
• Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding devices.
• Skilled in data organization and implementation into readable formats and spreadsheets.
• Skilled in effective verbal and written communication to prepare and conduct presentations, training seminars, and workshops.
• Skilled in interpersonal skills for exchanging accurate information across diverse audiences.
• Skilled in above-average analytical and reasoning abilities.
• Skilled in solid influence skills.
• Ability to work outside of business hours, occasional evenings or weekends, to attend events or meetings.
• Ability to communicate clearly and concisely, orally and in writing.
• Ability to be trustworthy and act with integrity.
• Ability to work collaboratively and openly share ideas as part of a cross-functional team.
• Ability to work effectively across organizational departments and functions to achieve strategic goals.
• Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision, deal effectively with the public, and establish and maintain effective working relationships with other team members.
• Ability to motivate others and to work in a significant, cross-functional team dynamic.
• Ability to translate small business needs into actionable solutions and services.
• Ability to coordinate several concurrent activities simultaneously.
• Ability to provide excellent time management skills with a proven ability to meet deadlines.
• Ability to provide strong problem-solving skills.
• Ability to exercise independent judgment.

Supervisory Responsibilities

The team member does not have supervisory responsibilities.

Complexity & Scope of Work

• The team member performs routine and generally related tasks without supervisory direction.
• Tasks may occasionally have to be coordinated, integrated, and/or prioritized.
• The team member’s work is reviewed periodically for accuracy, completion, and compliance with Wellby’s policies and procedures.
• The team member will ensure policies, procedures, and programs are consistently administered, aligned with organizational goals, and compliant with professional standards.
• The team member uses independent judgment in making decisions.
• Courses of action are determined by established procedures and/or the Learning & Development Manager.

Physical Demands & Work Environment

• The physical demands and work environment characteristics described here represent those that must be met by a team member to successfully perform the essential functions of this position.
  
  Reasonable accommodations may enable individuals with disabilities to perform essential functions.
• To perform this job successfully, the team member is frequently required to remain in a stationary position 50% of the time.
  
  Daily movements include sitting, standing, reaching, and grasping; operating computers and other office equipment; moving about the office; and attending possible onsite and offsite meetings.
• The team member must be able to exchange information, in person, in writing, and via telephone.
  
  Some degree of stress results from contact with management and other team members.
• The ability to observe details at close range (within a few feet of the observer).
• Must be able to occasionally lift items weighing up to 25 pounds across the office and load them onto shelves for various needs.
• The noise level in the work environment is usually moderate.
• Work involves the typical risks and discomforts associated with an office environment, but is usually in an area that is adequately cooled, heated, lighted, and ventilated.

Minimum Qualifications

• Bachelor’s degree in Instructional Design, Learning & Development, Human Resources, or a related field is required.
• Minimum three (3) – five (5) years of experience in instructional design, digital/e-learning development, and SME collaboration required.
• Demonstrated experience administering a Learning Management System (LMS), including course setup, user management, and reporting.
• Proven expertise in designing and delivering digital learning, e-learning, and blended learning solutions.
• SHRM Certification is a plus.
• Bondable.

For All Candidates

This is a Full-Time, Salary (exempt) | Emergency Classification: Non-essential.

Wellby is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic.

If you'd like more information about your EEO rights as an applicant under the law, please contact Human Resources.

Wellby provides equal opportunity to qualified individuals with disabilities and disabled veterans.

If you need a reasonable accommodation, please email careers@wellbyfinancial.com or call 281-226-1696 for assistance.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by team members and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.