Learning Program Manager - Inflight

JOB DESCRIPTION

Department:

SWA University

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.

Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines.

Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth.

The Learning Program Manager is a resourceful problem-solver who manages training programs such as our Inflight Initial Program and ensures measurable results without unnecessary complexity.They’ll collaborate with various groups and translate their needs into action plans while evaluating feedback from Learners, Instructors, and Customers to ensure course effectiveness.The Learning Program Manager is a detail-oriented thinker and self-starter who is ready to champion our Southwest Airlines training by focusing on value, efficiency and simplicity.

Additional Details

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus.

Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

Intake and triage new learning requests, evaluating scope, value, cost, and alignment with business goals

Maintain and update learning programs using a lean, value-driven approach—cutting redundant or low-impact content

Manage projects end-to-end using simple, effective project plans, ensuring on-time, on-budget delivery

Use LMS to administer programs, track learner progress, manage compliance, and generate reporting

Communicate effectively with internal stakeholders through Microsoft Outlook and Teams, keeping coordination tight and focused

Identify opportunities to automate tasks, streamline workflows, and reduce manual work using tools like Jira or LMS features

Track, document, and escalate risks proactively—mitigating potential issues before they impact delivery

Monitor and manage program performance and resource usage to ensure cost-efficiency and measurable outcomes

Continuously seek ways to improve process, reduce waste, and drive smarter execution across learning operations

Knowledge, Skills and Abilities

Strong working knowledge of learning management systems (LMS) and their practical use for program delivery, tracking, and reporting

Proficient in project management tools (e.g., Jira, Trello, Smartsheet) for planning, tracking, and driving learning initiatives

Skilled in Microsoft Outlook and Teams for communication, scheduling, and collaboration

Ability to identify process inefficiencies and implement automation or streamlined solutions

Ability to manage multiple projects or programs simultaneously without added complexity

Clear, concise communicator who can align teams and stakeholders without over-communicating

Ability to assess project and program value, eliminating low-impact efforts and focusing on ROI

Strong organizational skills with the ability to prioritize and execute with minimal waste

Analytical mindset to use feedback, data, and performance metrics to inform decisions

Education

Required: High School Diploma or GED

Experience

Required: Advanced-level experience, seasoned and specialized knowledge in:Learning Program Management, Instructional Operations, or Project CoordinationMaintaining and evolving training programs in a fast-paced, cost-conscious environmentExecuting projects from intake through delivery with a focus on speed and simplicityUsing LMS platforms and automating business processes to increase operational efficiencyAligning with cross-functional teams and communicating with internal business partners

Preferred: Knowledge of regulatory training requirements

Preferred: Experience with Adobe Acrobat, editing documents

Preferred: Experience with project management tools

Licensing/Certification

N/A

Physical Abilities

Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $100,700 per year to $111,900 per year* depending on qualifications and experience.

For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) 

Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** 

Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** 

Competitive health insurance for you and your eligible dependents (including pets) 

Southwest offers health plan coverage options that start from the very first day of employment.

You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

Explore more Benefits you’ll love:

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.