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Urgent! Level 1 Help Desk Tech Job Opening In Kennewick – Now Hiring Peak Networks

Level 1 Help Desk Tech



Job description

Peak Networks is a leading company in our industry in the region.


We provide Managed Services to businesses in the Tri-Cities area.


We're are looking to grow our team with a new Help Desk Technician.


If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead.


You'll be glad you applied to Peak Networks.  Responsibilities First-line contact Follow-up communication End-user training Ticket escalation Documentation Advanced desktop support Advanced network support Hardware troubleshooting Skills Technical writing Written and verbal communication Phone etiquette Qualifications Thorough understanding of TCP/IP, DHCP, and DNS, e.g. subnets, DHCP reservations, and DNS record types Thorough understanding of Wi-Fi, e.g. ability to set up a trusted and guest networ Cable termination Basic understanding of VoIP, e.g. phone troubleshooting Add/remove/manage network peripherals, e.g. network printers Advanced printer management, e.g. set up scan to email Manage domain and MS365 user accounts, e.g. reset password Thorough understanding of Windows folder structure, e.g.


Windows and program files directories Thorough understanding of MS365 Enterprise desktop applications, e.g.


Outlook and Teams In-depth knowledge of Google Chrome and MS Edge Familiarity with PowerShell commands, e.g.


Add/Remove/Get-Printer and Add/Remove/Copy/Move-Item Familiarity with business and enterprise applications, e.g.


QuickBooks Familiarity with desktop imaging and profile migration Ability to troubleshoot hardware, e.g. power supplies and RAM Familiarity with help desk ticketing systems Certifications A+ Network+ Microsoft certifications Powered by JazzHR



Required Skill Profession

Computer Occupations



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    Unlock Your Level 1 Potential: Insight & Career Growth Guide


  • Real-time Level 1 Jobs Trends in Kennewick, United States (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Level 1 in Kennewick, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 38310 jobs in United States and 6 jobs in Kennewick. This comprehensive analysis highlights market share and opportunities for professionals in Level 1 roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Level 1 Help Desk Tech Job?

    Great news! is currently hiring and seeking a Level 1 Help Desk Tech to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Peak Networks adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
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    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying United States laws and regulations
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  • Interview Tips for Level 1 Help Desk Tech Job Success
    Peak Networks interview tips for Level 1 Help Desk Tech

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Peak Networks's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
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    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
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    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
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    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Level 1 Help Desk Tech interview at Peak Networks, research the company, understand the job requirements, and practice common interview questions.

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