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Urgent! Level 2 IT Support Technician Job Opening In Naperville – Now Hiring The LaSalle Network Inc.
LaSalle Network is partnering with a leading managed IT services provider specializing in help desk, systems engineering, network engineering, and cloud services.
We are seeking an experienced Level 2 Support Technician to join the service desk team and provide high-quality technical support to clients.
This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer service.
Responsibilities
Respond to incidents in the Level 2 ticket queue and resolve client issues via phone, remote access, or in-person
Provide advanced technical support for software, hardware, and mobile device problems
Deploy OS image builds to PCs and perform post-image system configuration
Troubleshoot and resolve issues with Microsoft Office, Windows, macOS, Android, iOS, Citrix, and VPN
Administer Office 365 Exchange Online and Active Directory user account changes
Document all client interactions and solutions in the ticket management system
Support application features, functionality, and usage questions
Collaborate with clients and team members to diagnose, resolve, and escalate issues when necessary
Stay current with company policies, procedures, and technologies
Contribute to process improvements and maintain detailed technical documentation
Build strong working relationships with clients and internal teams
Requirements
Educational degree, IT certification, or equivalent work experience
2+ years of hands-on desktop support experience with a strong customer service focus
Experience with image deployment methods such as SCCM, Intune, PXE Boot, or Autopilot
Proficiency in Microsoft Office applications and Office 365 administration
Knowledge of Microsoft Windows, macOS, Android, and iOS operating systems
Familiarity with Citrix, VPN, and Active Directory administration
Strong technical aptitude and PC/mobile device literacy
Excellent written and verbal communication skills with a high attention to detail
Ability to work both independently and collaboratively in a team environment
Self-motivated with a strong desire to learn and improve processes
If you have the skills and experience to excel in this role, and you’re seeking a long-term opportunity with a stable and growing organization, we want to hear from you.
Apply today to join an innovative IT services team.
Mike McGlauchlin
Sr. Project Manager – Technology Services
LaSalle Network
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Unlock Your Level 2 Potential: Insight & Career Growth Guide
Real-time Level 2 Jobs Trends in Naperville, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Level 2 in Naperville, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 38819 jobs in United States and 22 jobs in Naperville. This comprehensive analysis highlights market share and opportunities for professionals in Level 2 roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! The LaSalle Network Inc. is currently hiring and seeking a Level 2 IT Support Technician to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Level 2 IT Support Technician Jobs Naperville.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The LaSalle Network Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Level 2 IT Support Technician Jobs United States varies, but the pay scale is rated "Standard" in Naperville. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Level 2 IT Support Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Level 2 IT Support Technician interview at The LaSalle Network Inc., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the The LaSalle Network Inc.'s products or services and be prepared to discuss how you can contribute to their success.
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