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Level 2 IT Support Technician Job Opening In Naperville – Now Hiring The LaSalle Network Inc.


Job description

LaSalle Network is partnering with a leading managed IT services provider specializing in help desk, systems engineering, network engineering, and cloud services.

We are seeking an experienced Level 2 Support Technician to join the service desk team and provide high-quality technical support to clients.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer service.

Responsibilities

  • Respond to incidents in the Level 2 ticket queue and resolve client issues via phone, remote access, or in-person

  • Provide advanced technical support for software, hardware, and mobile device problems

  • Deploy OS image builds to PCs and perform post-image system configuration

  • Troubleshoot and resolve issues with Microsoft Office, Windows, macOS, Android, iOS, Citrix, and VPN

  • Administer Office 365 Exchange Online and Active Directory user account changes

  • Document all client interactions and solutions in the ticket management system

  • Support application features, functionality, and usage questions

  • Collaborate with clients and team members to diagnose, resolve, and escalate issues when necessary

  • Stay current with company policies, procedures, and technologies

  • Contribute to process improvements and maintain detailed technical documentation

  • Build strong working relationships with clients and internal teams

  • Requirements

  • Educational degree, IT certification, or equivalent work experience

  • 2+ years of hands-on desktop support experience with a strong customer service focus

  • Experience with image deployment methods such as SCCM, Intune, PXE Boot, or Autopilot

  • Proficiency in Microsoft Office applications and Office 365 administration

  • Knowledge of Microsoft Windows, macOS, Android, and iOS operating systems

  • Familiarity with Citrix, VPN, and Active Directory administration

  • Strong technical aptitude and PC/mobile device literacy

  • Excellent written and verbal communication skills with a high attention to detail

  • Ability to work both independently and collaboratively in a team environment

  • Self-motivated with a strong desire to learn and improve processes

  • If you have the skills and experience to excel in this role, and you’re seeking a long-term opportunity with a stable and growing organization, we want to hear from you.

    Apply today to join an innovative IT services team.

    Mike McGlauchlin

    Sr. Project Manager – Technology Services

    LaSalle Network

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Level 2 Potential: Insight & Career Growth Guide


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    Are You Looking for Level 2 IT Support Technician Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The LaSalle Network Inc. adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

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