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Level 2 Lab Support Technician Job Opening In Shakopee – Now Hiring Milestone


Job description

Overview

As a Level 2 Lab Support Technician, you are responsible for supporting client technology and services located onsite at the customer location.

This includes but is not limited to general support of the Windows desktops, server systems as well as Linux devices in a lab environment.

This is an internal end-user employee-facing role where your skills at maintaining and developing relationships with internal users and executive staff are crucial.

How You Will Make An Impact

  • Plan, design, implement and support hardware and software installation projects
  • Analyze, test, and debug compute device systems
  • Customize systems for specific functional areas or unique user needs
  • Laptop/Desktop/Server Break-Fix, Remote Desktop/Server Support
  • Support Operating System, variety of applications, security agents/services, and hardware issues for users (Windows and Linux)
  • Work with IT Infrastructure teams to set up and maintain existing infrastructure environments and assist with local changes
  • Provide user training and education
  • Re-imaging 
  • New hardware delivery and setup (may require lifting of boxes and computer hardware in addition to installation under desks)
  • Printer installation and troubleshooting
  • Problem diagnosis and resolution
  • Ensure client satisfaction and client management
  • Provide user training and education
  • Reporting to customers and management on status, resource needs, and projected outcomes
  • Mentorship and training of junior Regional IT Specialists by more senior members of the team on processes and tools
  • Project management
  • Travel between 2 work sites in Shakopee and Bloomington
  • What You Will Need To Succeed

  • Job experience and history focused on Desktop/Server Support at Tier 2 levels
  • Proficient in Linux and Microsoft Windows (skilled in all diagnostics and commands)
  • Experienced in the utilization of an array of Desktop Imaging and Master Data Management tools, such as Intune, SmartImager, Imperious and SmartDeploy
  • Thorough knowledge of Personal Computer Hardware, Personal Digital Assistant devices, Desktop Software, Windows 10, Office 365, Microsoft Office products, Google Suite support & administration, Anti-Virus, Internet Browsers, Internet connectivity 
  • Demonstrated proficiency and professionalism when interfacing with customer employees, executives, and Very Important People when providing Desktop Support
  • Leadership ability to ensure technical growth and professionalism of Desktop team and colleagues
  • 3+ years relevant technical experience supporting users in a Windows and Linux environment 
  • Ability to multi-task and manage multiple priorities in a fast-paced environment
  • Ability to diagnose and solve complex technical issues
  • Ability to professionally perform and communicate in stressful and high impacting situations
  • Good oral and written communication skills
  • Ability to work collaboratively with other IT Regional Specialists and cross-functional technical team members to support deadlines
  • Ability to work independently as well
  • Ability to interface with executive-level internal employees and troubleshoot their compute requirements
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
  • Ability to follow standard engineering principles and practices
  • Creative approach to problem-solving
  • Ability to handle multiple tasks concurrently with competing deadlines
  • Ability to travel to customer sites for installations, troubleshooting, user training, and relationship management
  • Preferred Qualifications

  • CompTIA's A+ and Network+ certification 
  • Microsoft Certified Systems Engineer Certifcation(Desktop Infrastructure and Cisco Certified Network Associate) a plus
  • Our Commitment to Diversity & Inclusion

    At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work.

    We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

    Milestone Technologies provides equal employment opportunity for all applicants and employees.

    All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance.

    Milestone also makes reasonable accommodations for disabled applicants and employees.

    We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community.

    Our recruitment team is looking forward to meeting you.

    This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination.

    The individual must be fully vaccinated before starting work at such a client site.

    *Job description is subject to change.

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    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Level 2 Potential: Insight & Career Growth Guide


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    Are You Looking for Level 2 Lab Support Technician Job?

    Great news! is currently hiring and seeking a Level 2 Lab Support Technician to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Milestone adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Level 2 Lab Support Technician Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Shakopee. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Level 2 Lab Support Technician?

    Key qualifications for Level 2 Lab Support Technician typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Level 2 Lab Support Technician Job Success

    Milestone interview tips for Level 2 Lab Support Technician

    Here are some tips to help you prepare for and ace your Level 2 Lab Support Technician job interview:

    Before the Interview:

    Research: Learn about the Milestone's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

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    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

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    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Level 2 Lab Support Technician interview at Milestone, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Milestone's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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