Liability Claims Adjuster

Job description

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience.

Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.


How you will create an impact

As a Liability Claims Adjuster you will handle a portfolio of lower-complexity Liability claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure, while communicating developments and outcomes as necessary to all key internal and external stakeholders.

Provide a high standard of customer service and adherence to legal and regulatory requirements.




+ Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service

+ Working with the Team Manager to ensure effective vendor and litigation management on Complex claims within a personal allocation

+ Internal stakeholder communication where required

+ Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes

+ Contribute to maintenance of best practice procedures for Line of Business (LoB) Complex claims, consistent with global best practice

+ Demonstrate a basic standard of technical claims competence for handling moderate to lower complexity complex claims

+ Handle complex claims allocated within agreed level of authority limit

+ Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense

+ Effective communication of key Complex claims and LoB portfolio messages to internal Stakeholders

+ Financial control through consistent reserve and other financial transaction discipline

+ Accurate and consistent policy interpretation


What you will need to succeed

+ Basic specialist knowledge in LoB technical claims topics

+ Policy language skills enabling accurate and consistent policy wording interpretation

+ A basic knowledge of legal / regulatory and litigation / procedural requirements for their line of business

+ Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement

+ Good communication skills, both written & verbal

+ Time management – ability to manage & prioritize workload and diary management

+ Ability to contribute effectively within a team environment

+ Ability to work with claims stakeholders to effectively direct claims strategy


Ready to make a bigger impact?

We look forward to reviewing your application.




Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan.

In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits (https://sprcdn-assets.sprinklr.com/248/c93e06c6-6661-4d7d-9e44-0b1edfc3704e-1908744075/New_Hire_Benefits_Overview.pdf)


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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset.

We know how important it is to protect and invest in what’s most important to you.

That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.


Reimagining insurance to make a bigger difference to the world

American International Group, Inc.

(AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.

It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers.

At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.

We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.


Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals.

We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs).

With global chapters, ERGs are a cornerstone for our culture of inclusion.

The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.


AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.


AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.

If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .










Functional Area:




CL - Claims


AIG Claims, Inc.

Required Skill Profession

Other General