Library Page / Café Worker Access Services Job at Champaign County Library in

Overview

Library Page / Café Worker - Access Services role at Champaign County Library.

Under the supervision of the Page Supervisors, shelves all library materials, maintains the collection in order on the shelves, and pulls items to fill customer requests.

Performs a variety of tasks related to circulation and shelving of library materials and provides service in the Library’s café.

Under the direction of the Café Operator, prepares and serves drinks and food.

Responsibilities

• Sorts and shelves library materials following established priorities
• Straightens library materials on shelves
• Merchandises books and other library materials to enhance their appeal and promote their use by browsers
• Maintains materials in correct alphabetical and Dewey order
• Assists customers by telephone
• Moves materials within the building
• Pulls requested items from shelves
• Discards newspapers monthly according to established procedures
• Maintains a clean and organized workspace
• Prepares and serves drinks and food in accordance with health code and café standards
• Operates a cash register
• Maintains café spaces according to food handler requirements
• Ability to obtain and retains appropriate state food handler certification
• Assists with training of staff and volunteers
• Participates in departmental and library-wide training and activities, including technology and safety training
• Provides excellent internal and external customer service
• Other duties as assigned

Requirements

• Ability to work with library customers and staff in a friendly and efficient manner
• Ability to alphabetize and learn the Dewey classification arrangement
• Ability to learn and use the integrated library system
• Ability to maintain reliable attendance and regular work schedule
• Ability to follow written and oral instructions and work independently
• Ability to work cooperatively with others as a team
• Positive attitude and strong work ethic
• Ability to issue guidance and ensure compliance with the library’s rules of conduct and policies
• Ability to maintain reliable attendance and regular schedule
• Ability to maintain a varied schedule, including day, evening, and weekend shifts
• Flexibility to adapt to changing situations and to vary work schedule
• Good vision and hearing to effectively engage with customers
• Manual dexterity to operate computer and phone equipment
• Familiarity with workplace productivity software, including skills in Microsoft Office Suite
• Ability to use a cash register and accurately manage sales transactions
• Familiar with software programs such as Microsoft Office Outlook
• Physical ability to regularly lift library materials weighing approximately 40 pounds and push fully loaded carts, as well as bend and stretch to reach high and low shelves
• Satisfactory pre-employment background check

Acceptable Experience and Training

• High School Diploma or GED required
• Customer Service experience preferred
• Knowledge of French and/or Spanish is helpful
• Must be a minimum of 18 years of age

Vacation Leave Accrual

• 1.5385 hours per bi-weekly pay period (45 hours, or five days per year)

Bereavement Leave

Paid leave will be given for the loss of an immediate family member (as defined in our Staff Handbook) for up to five consecutive days, including the day of the funeral.

To be eligible for the prorated bereavement leave, the employee must give reasonable notice to his/her department manager and specify the time and date when the employee will return to work.

Leave will be paid only for the scheduled work time lost and will not count toward extra or overtime hours.

Holidays

The Library is closed on the following nine (9) days: New Year's Day, Martin Luther King, Jr., Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day, and Christmas Day.

With the exception of Easter Sunday, all of these days are paid holidays, pro-rated for 19- hour and under employees at three (3) hours for each holiday.

The Library will remain open for Juneteenth and staff members will receive a floating holiday.

Employee Assistance Program

The Library provides a confidential Employee Assistance Program.

The cost of this service is paid entirely by the Library.

Employees or their family members may arrange for counseling sessions on any area of concern, personal or professional.

Deferred Compensation Plans

Library employees are offered the opportunity to invest in a 457 Deferred Compensation Retirement plan.

Application Questions (selected)

• Are you a current or previous Champaign Public Library volunteer or practicum student?
  
  Yes / No
• Do you have any relatives who work for the Champaign Public Library?
  
  Yes / No
• If you have relatives who work for the Champaign Public Library, please share their name.
• Are you able to lift and carry items weighing up to 40 pounds?
  
  Yes / No
• Are you available to work a flexible schedule that includes daytime, evening and weekend hours?
  
  Yes / No
• Please indicate how many years of experience you have providing excellent customer service.
  
  1-2 years / 3-4 years / 5 or more years / None
• This is a year round position.
  
  If offered the job, will you be available throughout the year (including school breaks)?
  
  Yes / No
• Please describe how your skills, experience, and interests prepare you to be the best candidate for this position at the Champaign Public Library.
• I understand that I am required to submit with this application the names and contact information of three professional references.
  
  If you have not included this information in your application profile, please return to your application and complete this requirement.
  
  I have included the names of three references in my application / Required Question

Seniority level

Entry level

Employment type

Part-time

Job function

Education and Training

Industries

Libraries