Library Technician IV SU Libraries Job at Syracuse University in City of Syracus

Job Description

Major purpose: As valued members of the Access and Resource Sharing Department, these two open Library Technician (Resource Sharing) positions will provide an efficient process for Interlibrary Loan (ILL) transactions in lending, borrowing, document delivery, and transport library materials on campus and at remote storage locations.

Standard purpose: Under general guidance, utilizes a specialized knowledge of subjects, computer applications, or disciplines that apply to library processes and/or services or provides specialized knowledge of library functions.

Education and Experience

• Valid driver’s license required.
• Associate degree and at least 2 years of work in a public service setting, or an equivalent combination of education and experience.
• Library experience preferred.
• Prior experience in public service or customer service preferred.
• Prior experience as a delivery driver preferred.

Skills and Knowledge

Best Combination Of

• Possess a strong work ethic, including excellent time management, punctuality, reliability, and ability to prioritize tasks and projects.
• Strong customer service skills and commitment to providing service effectively in a diverse environment.
• Knowledge or experience with Adobe Acrobat and the ability to create, edit, download, and upload electronic files.
• Experience in searching databases and verifying content.
• Experience with ILLiad, OCLC, and/or other combinations of bibliographic management and/or resource-sharing systems.
• Ability to use necessary library materials, bibliographic materials, and office equipment.
• Attention to detail, demonstrated capacity for carrying out tasks in an accurate and timely manner, and ability to check own work for accuracy.
• Ability to manage and prioritize tasks and perform effectively in a fast-paced environment with a fluctuating workload and frequent distractions and interruptions.
• Ability to initiate and maintain cooperative working relationships with co-workers, supervisors, managers, and other libraries.
• Ability to work harmoniously and as a team player, thrive in a team-based environment, and foster teamwork among others.
• Data manipulation including consolidating, manipulating, interpreting, and reporting.

Responsibilities

General Information Services (45%)

• Process interlibrary loan (ILL), document delivery, course reserve, and alternate format requests efficiently.
• Troubleshoot and resolve patron and (ILL) service issues while providing excellent customer service in person, via email, and by phone.
• Utilize specialized library software and systems (e.g., Alma, Illiad, Ares, and Library of Congress and Dewey Decimal classification systems).
• Fulfill alternate format requests, operating equipment, and specialized software to scan and reformat library materials in compliance with guidelines.
• Conduct research using online catalogs, databases, reference sources, and technical manuals to support job responsibilities.
• Operate library vehicles safely and responsibly.
• Locate, retrieve, scan, and deliver materials for electronic and physical requests.
• Sort, deliver, and retrieve library materials on campus and at remote storage locations in a timely manner.
• Use stacker lifts, hand trucks, carts, and other equipment for retrieving and transporting library materials.
• Assist with ILL shipping functions, including quality control checks to ensure proper processing.
• Exercise independent judgment and demonstrate strong organizational and time management skills.

General Department Support (40%)

• Manage borrowing and lending requests through systems (e.g., ILLiad and OCLC).
• Troubleshoot and resolve issues related to ILL requests, including damaged, lost, or overdue items.
• Coordinate specified ILL tasks such as billing, supply management, shipping, and other duties.
• Direct and advise student employees on their daily tasks.
• Perform collection maintenance at libraries and off-site locations.
• Assist with physical inventory projects, including searching for lost, claims-returned, and missing books.
• Assist with special projects as needed.
• Respond promptly to all departmental communications.
• Collaborate effectively with colleagues, supervisors, managers, and other departments.
• Follow departmental customer service guidelines in interactions with faculty, staff, students, and external institutions.
• Participate in A&RS department activities, including policy discussions, professional development, and support for departmental working groups.
• Ensure compliance with copyright guidelines and institutional policies.
• Evaluate workflows and recommend improvements for efficiency.
• Use independent judgment to select appropriate formats and technologies for service delivery.

Technology Services (10%)

• Perform troubleshooting of issues.
• Maintain knowledge of current resource-sharing practices.

Other Duties (5%)

• Other duties as assigned based on fluctuating needs and workflows.

Physical Requirements

• Must be able to repetitively bend, lift, reach, walk, and carry daily.
• Cognitive, auditory, verbal ability sufficient to receive information from and respond to inquiries/requests from staff and clients.
• Frequent twisting and bending of head, neck, and torso.
• Frequent walking back and forth throughout the library.
• Full range of arm movement required.
• Hand and wrist dexterity, fine motor skills.
• May require stooping and/or crouching.
• May require bending at the waist; able to bend to below the knee.
• Visual and cognitive capability sufficient to see, read titles and materials, follow instructions.

Tools/Equipment

• Operate delivery vehicles, stacker lift, short ladders/step stools, hand trucks, carts, digital copiers/scanners, and PCs.
• Use PCs running Windows 10 operating systems, MS Office Suite 365, web browser, other Windows applications, and library systems software.
• Operate hand trucks, carts, and other equipment to retrieve and move library materials.
• Operate digital copiers and scanners for digital scanning and electronic delivery of library materials.
• Interact with and safely utilize step stools and/or a short ladder within the library stacks or office space.
• Experience with data manipulation, including consolidating, manipulating, interpreting, and reporting.

EEO Statement

Syracuse University is an equal-opportunity institution.

The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law.