Library Welcome Desk Attendant (Portal Monitor)

Job description

Library Welcome Desk Attendant (Portal Monitor)

University Libraries, Stanford, California, United States

New

Library

Post Date 2 days ago

Requisition # 107445

This position is represented by SEIU Local 2007 and the collective bargaining agreement between the university and SEIU Local 2007 governs the terms and conditions of employment.

Documents required: cover letter, and résumé or CV.

Stanford Libraries is seeking a part-time Library Welcome Desk Attendant (Portal Monitor) to join Access Services Team at the Cecil H.

Green Library, Stanford's largest library.

The Libraries values are rooted in a commitment of mutual respect, the idea that every member of the staff has something to contribute, and that learning is constant.

We are seeking a team member who is ready to share their skills and perspectives.

About Stanford Libraries:

Stanford Libraries is a network of over 15 libraries with over 400 employees.

We are committed to fueling the teaching, learning and research across Stanford by acquiring, stewarding, and making available a robust collection, currently in excess of 12 million items.

Everyone in the organization plays a vital role in fulfilling that objective.

Our dedication to discoverability and information management also has us engaged in dynamic global partnerships.

We are constantly building and strengthening our organization, and we recognize striving for excellence is a marathon and not a sprint.

We are constantly trying to strike the right pace, and admit there are times when we find ourselves at a fast jog.

While we hope to always find candidates who fit within our organization, what we truly seek is someone who will add to our culture, our profession as well as the greater academic arena.

We are invested in the success of our teams and the individuals who represent Stanford Libraries.

About the Position:

The Library Welcome Desk Attendant (Portal Monitor) is a member of the Access Services Department which includes the circulation, privileges, stacks, media, course reserves and interlibrary services teams.

Our activities are centered around building/inventory access and core library services.

We value high-quality, just-in-time customer service to meet the academic and research needs of students, faculty, staff, affiliated scholars, and visitors of Stanford University.

We seek a dependable, focused, and communicative individual to fill this highly visible role at our main entry desk.

Using excellent communication skills, the staff member will assist users and ensure our entry and exit protocols are consistently applied.

The library staff will communicate library policies, answer questions, and verify that library visitors have registered before entering the building.

This will include assisting guests with registering on the library's onsite registration system.

Staff will also check the bags of patrons who are exiting to ensure library materials are properly checked out.

Workflow at the entry desks varies depending on the time of the day and the academic calendar.

Periods of high traffic may require the staff member to prioritize tasks or ask for additional help.

Event management is an important aspect of the role, and ensuring guests are properly checked-in is vital.

Undivided attention with who is entering and leaving the building is key to the role's success.

Staff will also be expected to notify the supervisor on-duty or public safety of any security concerns.

This includes reporting emergencies and incidents following specific department guidelines.

Work Schedule:

Academic year schedule :

Wednesday 7:00 PM-12:45 AM (30 min lunch), Thursday 7:00 PM-12:45 AM (30 min lunch), Saturday 2:00 PM-6:45 PM (no lunch), Sunday 12:00 PM-5:00 PM (no lunch).

A total of

20.25

hours per week.

This job posting is not eligible for remote work or a hybrid schedule.

Note on Academic Year hours

:

Summer/Intersession and Winter schedules may alter the position's standard work schedule.

Hours and schedule vary according to Stanford'sAcademic Calendarand Green Library's operational business needs.

A shortened unpaid lunch period is optional at employee request.

Job Responsibilities

Employees at this level do not have supervisory authority over other employees and are not expected to exercise independent judgment on final decisions regarding quality or quantity of work produced by such employees, or personnel actions such as hiring, promotion, discharge or disciplinary measures.

Employees in this classification monitor the flow of patrons utilizing the library: ensure patron compliance with basic building policies; ensure library materials have been properly charged out; refer patrons to appropriate library contacts or campus locations; support library and campus security.

Employees work under the guidance of their supervisor or the shift supervisor, who gives general instructions for work and provides guidance in solving problems.

Core Duties:

Library Welcome Desk Attendant (Portal Monitor) may include job duties such as:

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Monitor entrance and exitto the librarywhich includes constant interactionwith the public.

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Assist guests with visitor registration software and check government issued identification upon patron entrance.

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Monitor card entry failure at library entrance and report failures to library staff and/or supervisor on duty.

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Visually inspect incoming visitor's personal belongings to prevent banned materials entering the library.

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Assist with library events, by ensuring registered guests are checked in, and providing general instructions to attendees.

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Regularly perform baggage checks on all patrons exiting the building and visually inspect for any checked-out library materials.

Refer patrons to the circulation desk as needed.

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Report any suspicious activity, building access violations, property loss and/or any emergency.

This may require calling emergency services or campus security, including writing incident reports.

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Provide general directional assistance relating to the library and Stanford campus.

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Stay updated on policies and procedures by reviewing documentation, attending meetings, and reading email notifications, guides, and blogs.

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Record entrance statistics and gate counts on a daily basis.

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May help with building opening and closing procedures.

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Keep workspace clean, presentable, safe from obstructions and tidy.

Other duties may also be assigned

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.

Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility.

Employees may also perform other duties as assigned.

MINIMUM REQUIREMENTS

Education and Experience:

High school diploma, G.E.D., or equivalent.

Minimum Qualifications:

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English language fluency.

Demonstrated strong communication skills (both verbal and written).

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Demonstrated excellent customer service, including the ability to initiate public discourse and articulate policies in a clear and concise manner.

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Demonstrated professionalism including diplomacy, discretion, great judgement, managing confidential information and working effectively with a diverse team.

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Ability to prioritize tasks on-the-fly.

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Knowledge and experience with the Windows Operating System and web-based applications, including email and calendar applications.

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Ability to learn and successfully use Stanford-specific computer applications, perform data entry, word processing and web navigation.

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Demonstrated ability to learn and apply Stanford's commitment to a respectful workplace including, but not limited to, Affirmative Action, diversity, and a workplace free of any type of harassment as it applies to their work group.

Certificates and Licenses Required

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None.

Other Relevant Knowledge, Skills, and Abilities May Include

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The candidate should have an enthusiasm to work with students and be excited about developing strong, lasting connections with them.

Knowledge ofworking in a public or academic settingis preferred but not required.

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It is preferred for the candidate to have some experience communicating with large crowds, and feel comfortable using computer applications, and a department radio as needed to communicate with their colleagues.

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A clear understanding and experience of high-level customer service standards is preferred.

Physical Requirements:

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Constantly stand/walk, twist/bend/stoop/squat; perform desk-based computer tasks.

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Frequently use a telephone/radio, perform seated work.

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Occasionally lift/carry/push/pull objects that weigh up to ten pounds.

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Visual acuity adequate to perform job duties, including reading information from printed sources, computer screens, mobile screens and to clearly observe patron behavior at up to 30 feet.

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May be exposed to fluctuating temperatures.

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May be exposed to allergens.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Working Conditions:

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Work is part-time.

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The schedulemay vary accordingto the academiccalendar or building hours.

Work Standards:

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Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

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Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

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Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, the appropriate collective bargaining agreement

Stanford is an equal employment opportunity and affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Stanford welcomes applications from all who would bring additional dimensions to the University's research, teaching and clinical missions.

The expected pay range for this position is $26.97 to $32.54 per hour.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position.

The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

Why Stanford is for You:

Imagine a world without search engines or social platforms.

Consider lives saved through first-ever organ transplants and research to cure illnesses.

Stanford University has revolutionized the way we live and enrich the world.

Supporting this mission is our diverse and dedicated 17,000 staff.

We seek talent driven to impact the future of our legacy.

Ourcultureandunique perksempower you with:

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Freedom to grow.

We offer career development programs, tuition reimbursement, and course auditing.

Join a TedTalk, watch a film screening, or listen to a renowned author or global leader speak.

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A caring culture.

We provide superb retirement plans, generous time-off, and family care resources.

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A healthier you.

Choose from hundreds of health or fitness classes at our world-class exercise facilities.

We provide excellent health care benefits.

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Discovery and fun.

Stroll through historic sculptures, trails, and museums.

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Enviable resources.

Enjoy free commuter programs, ridesharing incentives, discounts and more.

Additional Information

Schedule: Part-time

Job Code: 1728

Employee Status: Regular

Grade: A09

Requisition ID: 107445

Work Arrangement : On Site

Required Skill Profession

Librarians, Curators, And Archivists