Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Live Operations Associate.
United States Jobs Expertini

Urgent! Live Operations Associate Job Opening In San Francisco California – Now Hiring Trident Consulting

Live Operations Associate



Job description

Trident Consulting is seeking a " Live Operations Associate – Health Sector Pilot " for one of our clients.

A global leader in business and technology services.



Job Title: Live Operations Associate – Health Sector Pilot

Location: Remote (100% Remote, Time-Zone Flexible between ET and PST)

Job Type: Contract-W2

Pay Rate: $18 – $20/hr on W2



About the Role

DoorDash is piloting a new offering in the health sector.

You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate.

This role is focused on Live Operations and will include proactive outbounds to our delivery drivers and merchants to drive exceptional quality.

To succeed in this role, you will need to have strong communication, troubleshooting, and organizational skills, and a desire to continue learning.

Logistics


  • This role is 100% remote and time-zone flexible (between ET and PST).

  • Requires flexible scheduling spanning 7:00 AM EST – 12:30 AM EST (with reasonable adjustments made for your specific timezone), Monday – Sunday.

  • Weekend and evening availability is required.

  • Exact schedule will be discussed upon hiring and will rotate.


You're Excited About This Opportunity Because You Will:


  • Address merchant and dasher issues with empathy and urgency – over the phone, SMS, and email

  • Proactively identify issues and potential failures and implement mitigation tactics

  • Execute workflows that ensure we meet exceptional SLAs

  • Identify trends and communicate findings to the broader teams to improve our processes

  • Develop a deep expertise in our product, processes, systems, and tools

  • Be an early part of a collaborative team that prides itself on world-class customer service for a vital, industry-leading technology platform


We're Excited About You Because:


  • You have a multi-faceted background with the ability to multi-task and think on your feet (not a call center type role)

  • You have a Bachelor's degree or equivalent work experience

  • You have 2+ years of experience in a fast-paced customer service role in technology, hospitality, or healthcare

  • You are a highly motivated individual who can work independently

  • You are a natural problem solver, willing to triage problems that may not have a pre-defined solution

  • You can speak fluent English and have above average technical fluency (typing speed of 40 WPM)

  • You have effective written communication skills—including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash's brand voice and tone

  • You are above average in technological fluency and are especially comfortable with Google Sheets


Bonus Points For:


  • Familiarity with G-Suite, Slack, Atlassian, Salesforce



Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Live Operations Potential: Insight & Career Growth Guide


  • Real-time Live Operations Jobs Trends in San Francisco, California, United States (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Live Operations in San Francisco, California, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 44731 jobs in United States and 1480 jobs in San Francisco, California. This comprehensive analysis highlights market share and opportunities for professionals in Live Operations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Live Operations Associate Job?

    Great news! is currently hiring and seeking a Live Operations Associate to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Trident Consulting adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying United States laws and regulations
  • What Is the Average Salary Range for Live Operations Associate Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in San Francisco California. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Live Operations Associate?

    Key qualifications for Live Operations Associate typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Live Operations Associate?

    To improve your chances of getting hired for Live Operations Associate, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Live Operations Associate Job Success
    Trident Consulting interview tips for Live Operations Associate

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Trident Consulting's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Live Operations Associate interview at Trident Consulting, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Trident Consulting's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Live Operations Associate Positions

    Setting up job alerts for Live Operations Associate is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!