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Urgent! Loyalty Program Representative Job Opening In St. Louis – Now Hiring PENN Entertainment

Loyalty Program Representative



Job description

WE’RE CHANGING ENTERTAINMENT.

COME JOIN US.

We’re always looking for talent that believes in having fun.

At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced.

You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun.

You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.

Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.

Paid time off is earned according to the local policy and increases with the length of employment.

Click to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

What does Hollywood Casino & Hotel have to offer?
  • Day 1 medical, dental, & vision benefits!
  • Uber benefit for nearby metro stops.
  • Recognition programs with cash rewards, gift cards, & more.
  • Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.
  • As a Loyalty Program Representative, you will:

    Shift: 8 hour shifts between 2:00pm - 11:30pm

    Pay: $17.00 per hour

  • Greets guests actively engaged in gaming and assists team members in player identification.
  • Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.
  • Maintains knowledge of casino marketing and player development promotions and encourages guest participation.
  • Maintains knowledge of credit procedures and encourages the use of credit when appropriate.
  • Encourages guest visitation through written correspondence and telemarketing.
  • Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.
  • Analyzes and coordinates in-house invitation lists with Manager.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

  • Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.
  • Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.

    Completes all Sales Force task requirements in a timely manner.

    Reviews all monthly metrics with Manager and sets quarterly goals.

  • Develops and maintains technical skills to maximize use of patron data systems.
  • Establishes a direct line of communication with all service departments for the purpose of caring for high value players.
  • Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
  • Provides professional representation at internal and external meetings and events.
  • Ensures interactions with internal and external guests follow the guidelines of customer service program.
  • Adheres to all Corporate and local policies, procedures, and operating guidelines.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • BRING US YOUR BEST.

  • Applicant must be 21 years of age or older.
  • One (1) year of hosting experience with adequate customer following preferred.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

    Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Must have the ability to write reports and business correspondence.
  • Must possess excellent oral and written communication skills.
  • Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
  • Must have the ability to interpret a variety of instructions (., written, oral, .
  • Ability to read and communicate verbally in English.

    Written communication skills in in English may also be required.
  • Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
  • STAY IN THE GAME.

    FOLLOW US.


    Required Skill Profession

    Business Operations Specialists



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      Unlock Your Loyalty Program Potential: Insight & Career Growth Guide


    • Real-time Loyalty Program Jobs Trends in St. Louis, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Loyalty Program in St. Louis, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 32436 jobs in United States and 220 jobs in St. Louis. This comprehensive analysis highlights market share and opportunities for professionals in Loyalty Program roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Loyalty Program Representative Job?

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PENN Entertainment adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Loyalty Program Representative Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in St. Louis. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    • Interview Tips for Loyalty Program Representative Job Success
      PENN Entertainment interview tips for Loyalty Program Representative

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the PENN Entertainment's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Loyalty Program Representative interview at PENN Entertainment, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PENN Entertainment's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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