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Urgent! M365 Support Engineer I Job Opening In – Now Hiring IT1
Are you passionate about Microsoft 365 and eager to grow in a dynamic, fast-paced environment?
iT1, a nationally recognized technology solution provider headquartered in Tempe, AZ, is looking for a talented M365 Support Engineer I to join our award-winning Consulting team.
At iT1, we don’t just deliver cutting-edge IT solutions—we foster a culture of innovation, collaboration, and continuous learning.
With over a decade of recognition as one of Arizona’s Best Places to Work, we’re proud to offer a workplace where your skills are valued, your growth is supported, and your contributions make a real impact.
This is your chance to work alongside some of the most skilled engineers in the country, gain exposure to top-tier technologies, and be part of a team that’s shaping the future of IT consulting and managed services.
Requirements
+ Research, resolve, and respond to internal and client issues within scope of the NOC team’s responsibilities in a timely manner, to provide best in class support for iT1’s Managed Service Clients.
+ Deploys the release of new technologies as well as designs, installs, configures, maintains, and performs testing of server operating systems, networks, and related utilities and hardware.
+ Troubleshoots problems as reported by users, supporting Web access and electronic messaging services, and maintaining a secure systems environment.
+ Provides infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure.
+ Maintains, monitors, and supports the infrastructure environment and/or facilities.
+ Coordinates and works on multiple cross-functional base work initiatives and projects.
+ Diagnoses and resolves complex hardware, software, and connectivity problems.
+ Supports multiple systems or applications of medium to high complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.
+ Monitor’s ticketing queue and responds to service requests or incidents.
+ Installs, configures, and maintains approved hardware and software components.
+ Adjusts bandwidth on a daily or weekly basis.
+ Provides support for connectivity or related network/communication issues for the user community.
+ Act as an escalation point for level I and II engineers for Client issues
+ Engage in professional service projects as needed
+ Travel as needed to conduct on-site installations or site surveys related to infrastructure
JOB QUALIFICATION REQUIREMENTS:
+ Bachelor’s Degree or 2-3 years in a similar role
+ Proven experience support M365 services in a technical support or administration role
+ Solid understanding of M365 apps and services including Exchange Online, Teams, SharePoint Online, OneDrive, Intune and Azure AD
+ Experience with PowerShell scripting for M365 Administration is a plus
+ Familiarity with identity and access management, especially with hybrid environments (Azure AD Connect, Active Directory)
+ Microsoft Certifications such as MS-900, MD-102 and MS-700 are a plus
+ Basic knowledge and understanding of computer networking technologies including routing/switching and TCP/IP for troubleshooting purposes.
+ Strong written/verbal communication skills, critical thinking, problem solving and troubleshooting skills
+ Must possess excellent time management skills
+ Ability to work in flexible environment based on customer scheduling requirements
+ Thrives in a fast paced and changing environment with proven multitasking skills and focus on details and accuracy
PREFERRED SKILLS:
+ Experience in Microsoft technologies
+ Experience in Cloud technologies
+ Experience with installing, configuring, and automating Cloud Services (IaaS, PaaS, and SaaS)
PHYSICAL DEMANDS:
+ Sit at a computer for 8 hours per day
+ Keyboarding for 8 hours per day
+ Speaking (communicating information to clients/coworkers)
+ Hearing Requirements (In person speech, telephone, other sounds)
+ Near Vision (working with small objects or reading small print)
Benefits
+ Medical, dental, and vision benefits with highly subsidized premiums
+ Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
+ 401(k) Plan with employer match
+ Onsite Fitness Center
+ Onsite Monthly Massages
✨ Smart • Intelligent • Private • Secure
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Unlock Your M365 Support Potential: Insight & Career Growth Guide
Real-time M365 Support Jobs Trends in , United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for M365 Support in , United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 37736 jobs in United States and 0 jobs in . This comprehensive analysis highlights market share and opportunities for professionals in M365 Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! IT1 is currently hiring and seeking a M365 Support Engineer I to join their team. Feel free to download the job details.
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