MAIN Patient Access Supervisor 2nd Shift 3pm 11pm

Job description

**Employment Type:**
Full time
**Shift:**
Evening Shift

**Description:**

**FUNCTIONAL AREA**

**Position is responsible for but not limited to the management and oversight of the following functions:**

+ All Points of Registration at the Hospital
+ Admissions
+ Bed Desk /Patient Placement

+ Insurance Verification
+ Financial Clearance
+ Financial Counseling
+ Point of service cash collections and reconciliation

**Supervisor, Patient Access**

Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling.

Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards.

Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements.

Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints.

Resolves patient questions regarding payment requirements/charges referred by the registrars.

Provides operational guidance & support to assigned team, disseminates policy/procedure updates, supports coverage of other departmental divisions as required.

**Essential Functions**

**Our Trinity Health Culture:** Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
**Work Focus:**
Responsible for the daily operations & the oversight of staff.
Supervisors work in collaboration with department managers to manage staff & department effectively.
Participates in & contributes to the performance management/review process.
Implements departmental plans & priorities identified by accountable leaders.
May participate & recommend in the hiring & selection process.
Responds promptly & directly to meet or exceed customers’ needs.
**Process Focus:**
Follows standards of performance & work processes in designated areas.
Coordinates staff scheduling & assignment.

Reviews & approves administrative functions (time, payroll, expense).Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.
**Communication** :
Employs effective & respectful written, verbal & nonverbal communications;
Develops an environment of mutual confidence & trust through collaborative relationships;
Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives;
Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.
**Environment** :
Performs work in an environmentally safe, professional & healthy manner;
Self-monitors & initiates corrections and/or seeks guidance when needed.
Demonstrates flexibility & self-direction by responding as a team player.
Helps to create a positive work environment that promotes productivity.
Accountable for continuous self-development & supporting the growth of others.
**Maintains a Working Knowledge** of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

**Minimum Qualifications**

High school diploma or equivalent.

Two (2) to three (3) years experience working in a Pre-service or Patient Access operations with supervisory or lead responsibilities.

Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire.

**Additional Qualifications (Preferred)**

Associate degree

Patient accounting experience

**Physical & Mental Requirements & Working Conditions**

**Direct Healthcare Services / Indirect Healthcare / Support Services** :
Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell.

Occasional
Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).

Occasional
Exposure to or subject to noise, infectious waste, diseases & conditions.

Occasional
Exposure to interruptions, shifting priorities & stressful situations.

Frequent
Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.

Continuous
Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.

Continuous
Perform manual dexterity activities & / or grasping / handling.

Frequent
Ability to climb, kneel, crouch & / or operate foot controls.

Occasional
Use a computer / other technology.

Continuous
Sit with the ability to vary / adjust physical position or activity.

Continuous
Maintain a safe working environment & use available personal protective equipment (PPE).

Frequent
Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines.

Continuous
Ability to provide assistance in the event of an emergency.

Occasional

**Direct Healthcare Services** :
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.

**Physical & Mental Requirements & Working Conditions**

**Direct Healthcare Services / Indirect Healthcare / Support Services** :
Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell.

Occasional
Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).

Occasional
Exposure to or subject to noise, infectious waste, diseases & conditions.

Occasional
Exposure to interruptions, shifting priorities & stressful situations.

Frequent
Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.

Continuous
Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.

Continuous
Perform manual dexterity activities & / or grasping / handling.

Frequent
Ability to climb, kneel, crouch & / or operate foot controls.

Occasional
Use a computer / other technology.

Continuous
Sit with the ability to vary / adjust physical position or activity.

Continuous
Maintain a safe working environment & use available personal protective equipment (PPE).

Frequent
Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines.

Continuous
Ability to provide assistance in the event of an emergency.

Occasional

**Direct Healthcare Services** :
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.

Occasional
Lift a maximum of 30 pounds unassisted.

Occasional
Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling.

Frequent
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.

Continuous
Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions.

Occasional
Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients).

Occasional

**Indirect Healthcare / Support Services** :
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.

Occasional

Lift a maximum of 30 pounds unassisted.

Occasional
Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing.

Occasional
Encounter a clinical / patient facing / hands on interactive work environment.

Frequent
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.

Continuous
Work outdoors with variable external environmental conditions.

Occasional

**KEY: Average Workday Activity: Occasional (1% - 33%), Frequent (34% - 66%), Continuous (67% - 100%)**

**Date Created/ Last Updated**

2025 318 Tanner

_The above statements provide a representative description of the nature & level of work being performed by persons assigned to positions within this job description.

This is_ _not_ _an exhaustive list of essential functions, conditions & duties; other job-related tasks may be required.

Additional detail may be provided by policies, procedures, guidelines, protocols, standards & other communications.

Requests for reasonable accommodation will be considered in compliance with federal, state & local law._

**Our Commitment**

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.

By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states.

Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes.

We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran

Required Skill Profession

Other General