Management and Program Analyst

Job description

Summary Protect your homeland and defend your culture.

Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.

As a Management and Program Analyst, you will serve as an advisor to management and evaluate the effectiveness of Office of Intake and Document Production (OIDP) programs and operations and the productivity and efficiency of USCIS forms, informational materials, and intake systems.

Responsibilities Organizational Location: This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, within the Office of Intake and Document Production and are assigned based on the need of the agency.

Plans, organizes, conducts, and directs, individually or in collaboration with team members, the development, evaluation, and implementation of Forms and Requirements related policies and operational procedures that have an agency-wide impact.

Interprets regulations, policies, and procedures to ensure USCIS forms and intake processes comply with agency standards.

Provides coordination and communication efforts with internal and external stakeholders.

Delivers briefings, presentations, and other communications to all levels of leadership, providing analysis on the impact of forms, instructions, policies, and other program changes on current and planned intake operations.

Designs and administers planning and controls for submission of logistics related to form data and requests.

Designs and conducts a wide variety of broad and comprehensive qualitative and quantitative assessments, special studies, and detailed analyses, individually or in collaboration with team members.

Requirements Conditions of Employment Conditions of Employment: You must be a U.S. Citizen or U.S. National to apply for this position Successfully pass a Background Investigation including financial disclosure You must pass a drug screening You must submit resume and supporting documentation Males born after 12/31/1959 must be registered with the Selective Service Political appointees may require OPM approval before on-boarding USCIS applies the Telework Enhancement Act of 2010 to its telework program This position IS NOT considered essential for purposes of reporting to work when the facility might otherwise be closed.

LOCAL COMMUTING AREA: The address listed on your USA Jobs profile or resume must show that you reside within the local commuting area of the announced duty location, unless on an approved exemption* OR currently located at an approved USCIS location**.

In these cases you can apply for any location.

*An approved exemption is defined as a military spouses, approved work at home Reasonable Accommodation, or temporary long distance remote status.

**An approved USCIS location is defined as pre authorized space designated for use by the program, office or directorate.

Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services.

This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.

Probationary Period: You may be required to serve a probationary period of 1 year.

Qualifications The qualifications for this position must be met by 11:59 PM (Eastern Time) on 10/27/2025.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 10/27/2025.

THIS IS A TEMPORARY ASSIGNMENT NOT TO EXCEED (1) ONE YEAR BUT MAY BE EXTENDED FOR AN ADDITIONAL YEAR UP TO A TOTAL OF FIVE (5) YEARS.

THE SELECTEE(S) MAY BE CONVERTED WITHOUT FURTHER COMPETITION, IF THE POSITION BECOMES PERMANENT.

SELECTEES WHO ARE NOT CONVERTED TO PERMANENT POSITIONS WILL RETURN TO THEIR FORMER POSITION OF RECORD OR LIKE POSITION (SAME GRADE, FULL PERFORMANCE LEVEL AND LOCATION), AFTER COMPLETION OF THE TEMPORARY ASSIGNMENT.

Application Limit: This vacancy is limited to the first 100 applications received.

All applications received prior to midnight 11:59 PM (ET) of the day the application limit is reached will be accepted and considered.

If the application limit is not reached by the closing date of the announcement, all applications received during the open period will be considered.

Any required documents must be submitted at the time that you apply as documents will not be accepted past the day the application limit is reached, if applicable.

If you choose to edit your application after it has been submitted, it will be removed from consideration until you re-submit your application.

The date your application is last submitted will be used to determine whether you meet the cut-off criteria.

GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Expertise in planning, organizing and leading cross-functional teams and task forces to achieve organizational goals.

Manages internal and external stakeholders to obtain additional insights, approaches, and demonstrations of solutions.

Demonstrates creative solutions to business requirements, analyzing the strengths and weaknesses of alternatives and providing recommendations.

Collaborates with IT components during development across impacted organizations to clarify business requirements, testing, and outcomes.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 10/27/2025.

Your resume will be used to determine your qualifications for the position advertised in this announcement.

Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

Limit your resume to no more than two pages.

The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.

Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.

Your application will be rated and ranked based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position.

Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.

This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service.

Education EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring.

These authorities are subject to change.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Common definitions for hiring terms found in this announcement.

Additional Information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments.

Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

(https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information) Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy.

To meet those standards, all selected applicants must undergo and successfully pass a background investigation.

This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.

The background investigation process is initiated after a selection is made.

For more information visit the OPM Mythbuster Page.

If a SECRET or TOP SECRET clearance is needed or the position is designated a Sensitive National Security position, all selected candidates must meet the requirements for these clearances or Sensitive National Security position prior to placement AND maintain that level of clearance or national security eligibility while encumbering the position.

DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.

Learn more about E-Verify, including your rights and responsibilities.

It is our responsibility to eliminate any risks to national security, public health, and public safety that could be posed by individuals who use illegal drugs.

This position may be subject to random testing as a condition of employment.

A positive drug test or refusal to be tested will result in disciplinary action, up to and including removal from Federal service.

Note: If you previously retired from the Federal service and are receiving an annuity, your salary may be offset by the amount of your annuity.

The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment.

In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act.

Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to our Staffing Helpdesk.

Required Skill Profession

Other General